Imagen 1 de 1

Foto genérica

La alegría de la resolución de conflictos: transformar víctimas, villanos y héroes en... - Imagen 1 de 1

Joy of Conflict Resolution : Transforming Victims, Villains and Heroes in the Workplace and at Home by Gary Harper (2004, Trade Paperback)

Sé el primero enescribir una opinión.

ThriftBooks (3698345)
99% de votos positivos

Precio:

USD5,81

Aproximadamente5,22 EUR

+ USD10,98 de envío

Entrega prevista: lun. 7 oct. - lun. 28 oct.

Devoluciones:

No admite devoluciones pero está respaldado por la Garantía al cliente de eBayGarantía al cliente de eBay.

Estado:

En muy buen estado

The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home by Harper, Gary May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less

Ver todos los detalles

Todos los anuncios de este producto

artículo 1 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in...
5,22 EUR
+9,86 EUR de envío
artículo 2 The Joy of Conflict Resolution: Transform- 9780865715158, Gary Harper, paperback
3,65 EUR
+17,71 EUR de envío
artículo 3 The Joy of Conflict Resolution : Transforming Victims, Villains a
5,64 EUR
+17,76 EUR de envío
artículo 4 The Joy of Conflict Resolution : Transforming Victims, Villains a
5,64 EUR
+17,76 EUR de envío
artículo 5 The Joy of Conflict Resolution : Transforming Victims, Villains and Heroes in...
1,96 EUR
+22,68 EUR de envío
artículo 6 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the
7,40 EUR
+17,82 EUR de envío
artículo 7 The Joy Of Conflict Resolution Paperback by Gary Harper
8,31 EUR
+17,85 EUR de envío
artículo 8 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in th
8,79 EUR
+17,85 EUR de envío
artículo 9 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the
19,81 EUR
+9,80 EUR de envío
artículo 10 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in t..
6,67 EUR
+23,39 EUR de envío
artículo 11 Joy Of Conflict Resolution : Transforming Victims, Villains And Heroes In The...
13,98 EUR
+18,01 EUR de envío
artículo 12 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the
23,31 EUR
+13,41 EUR de envío
artículo 13 THE JOY OF CONFLICT RESOLUTION: TRANSFORMING VICTIMS, By Gary Harper **Mint**
19,55 EUR
+18,17 EUR de envío
artículo 14 Joy Of Conflict Resolution : Transforming Victims, Villains And Heroes In The...
21,07 EUR
+18,22 EUR de envío
artículo 15 Joy Of Conflict Resolution : Transforming Victims, Villains And Heroes In The...
22,38 EUR
+18,26 EUR de envío
artículo 16 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the
22,64 EUR
+18,27 EUR de envío
artículo 17 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in th
5,12 EUR
+38,96 EUR de envío

Ver todas las 17

Acerca de este artículo

Product Identifiers

Publisher
New Society Publishers, The Limited
ISBN-10
0865715157
ISBN-13
9780865715158
eBay Product ID (ePID)
30765625

Product Key Features

Book Title
Joy of Conflict Resolution : Transforming Victims, Villains and Heroes in the Workplace and at Home
Number of Pages
208 Pages
Language
English
Publication Year
2004
Topic
Human Resources & Personnel Management, Conflict Resolution & Mediation, Interpersonal Relations, Counseling / General
Illustrator
Yes
Genre
Education, Business & Economics, Psychology
Author
Gary Harper
Format
Trade Paperback

Dimensions

Item Height
0.5 in
Item Weight
11.3 Oz
Item Length
9 in
Item Width
6 in

Additional Product Features

Intended Audience
Trade
Dewey Edition
22
TitleLeading
The
Dewey Decimal
303.6/9
Table Of Content
Acknowledgments Introduction CHAPTER 1: VICTIMS, VILLAINS, AND HEROES Fairy tales of conflict Roles we play Beyond the drama triangle CHAPTER 2: LESSONS FROM THE SANDBOX Grow up, already My PhD advisor can beat up your PhD advisor Themes from the playground It''s hard to see the picture when you''re in the frame Conflict as its own reward The roots of defensiveness CHAPTER 3: JUST LIKE THE MOVIES Elements of conflict stories What drives us? Our conflict dramas When did the knife go in? The journey from confrontation to collaboration CHAPTER 4: WELCOME TO TURM-OIL INC . Co-workers in conflict Black Friday CHAPTER 5: THE ASSUMPTION ICEBERG Book ''em, Dinah Motive and impact Book ''em, Dinah (revisited) CHAPTER 6: THE WOBBLY STOOL OF CONFLICT The three legs of conflict Big Bob goes bananas Diagnosing resistance Identifying the problem Respecting process needs Stabilizing the emotion Big Bob goes bananas (revisited) CHAPTER 7: THE PERILS OF ANGER MOUNTAIN Responses to anger Significance of the anger arousal cycle Strategies to defuse others'' anger The time and place for apologies CHAPTER 8: BEWARE THE CONFLICT GREMLINS Strategies to manage our own anger Get to know your gremlins What to do about our gremlins Listen to your inner coach CHAPTER 9: THE POWER OF LISTENING The North Wind and the Sun Why listen? Silence is golden Proving you understand How to get the full story A metaphor is worth a thousand words The importance of being genuine CHAPTER 10: SPINNING THE STRAW OF DEFENSIVENESS The chain reaction of defensiveness Defining defensiveness Spinning the gold of understanding Forms of defensiveness: more lessons from the sandbox Warming the climate Doug separates the person from the problem When you hit bedrock CHAPTER 11: ESCAPING THE TRAP OF POSITIONS No room at the inn for Vic Trapped by positions Naming the topic The key to collaboration -- interests and needs Shifting from positions to interests CHAPTER 12: PROBING THE DEPTHS OF CONFLICT Shifting judgment to curiosity All questions are not created equal Peeling the onion for the real story I''ll show you mine if ... Ask only if you really want to know CHAPTER 13: STANDING UP FOR OURSELVES (WITHOUT KNOCKING THE OTHER PERSON DOWN) An alternative to fight or flight Passive behavior Aggressive behavior "I" statements The difficult person story "I''m okay. They need professional help" Describing the difficult behavior First within, then without The D-E-S statement When the other person doesn''t respond A few tips CHAPTER 14: THE ROAD TO RESOLUTION Preparing to meet Doug''s preparation to meet with Marko Steps to collaboration The conflict resolution two-step CHAPTER 15: TIPS FOR THE TRAVELER Being a warrior of the heart The inner work Active curiosity Focusing on specific skills Changing the dance Don''t go it alone Other tips Resources Bibliography Index About the Author
Synopsis
The Joy of Conflict Resolution helps readers better understand their conflicts through the lens of the "drama triangle" of victims, villains and heroes. Accessible, engaging and light-hearted, it provides proven and practical skills for moving beyond confrontation to resolve conflicts collaboratively., All you need to understand the dynamics of conflict -- and the joy of resolution The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively., All you need to understand the dynamics of conflict -- and the joy of resolution The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively. In over thirteen years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC.
LC Classification Number
HM1126

Todavía no hay valoraciones ni opiniones.Todavía no hay valoraciones ni opiniones.

Sé el primero en escribir una opinión.

También te pueden interesar

Diapositiva actual {CURRENT_SLIDE} de {TOTAL_SLIDES}: También te pueden interesar

Comprar por categoría

Imagen 1 de 1

Joy of Conflict Resolution : Transforming Victims, Villains and Heroes in the Workplace and at Home by Gary Harper (2004, Trade Paperback)

Todos los anuncios de este producto

artículo 1 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in...

artículo 2 The Joy of Conflict Resolution: Transform- 9780865715158, Gary Harper, paperback

artículo 3 The Joy of Conflict Resolution : Transforming Victims, Villains a

artículo 4 The Joy of Conflict Resolution : Transforming Victims, Villains a

artículo 5 The Joy of Conflict Resolution : Transforming Victims, Villains and Heroes in...

artículo 6 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the

artículo 7 The Joy Of Conflict Resolution Paperback by Gary Harper

artículo 8 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in th

artículo 9 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the

artículo 10 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in t..

artículo 11 Joy Of Conflict Resolution : Transforming Victims, Villains And Heroes In The...

artículo 12 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the

artículo 13 THE JOY OF CONFLICT RESOLUTION: TRANSFORMING VICTIMS, By Gary Harper Mint

artículo 14 Joy Of Conflict Resolution : Transforming Victims, Villains And Heroes In The...

artículo 15 Joy Of Conflict Resolution : Transforming Victims, Villains And Heroes In The...

artículo 16 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the

artículo 17 The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in th

Acerca de este artículo

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

También te pueden interesar

Vinilos de música siouxsie and the banshees

Vinilos de música Florence and the Machine

Vinilos de música between the buried and me

CDs de música siouxsie and the banshees

CDs de música Florence and the Machine

Música, CDs y vinilos siouxsie and the banshees