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Implementing ISO 9001:2015: Thrill your customers and transform your cost base with the new gold standard for business management by Jan Gillett, Paul Simpson, Susannah Clarke (Paperback, 2015)

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Implementing Iso 9001:2015 : Thrill Your Customers and Transform Your Cost Base With the New Gold Standard for Business Management, Paperback by Gillett, Jan; Simpson, Paul; Clarke, Susannah, ISBN 1908984503, ISBN-13 9781908984500, Brand New, Free P&P in the UK Implementing ISO 9001:2015 is a comprehensive guide to making the necessary transition to the new standard. The changes can also be used to stimulate transformation in organisations and their wider environments, coordinating processes to achieve both customer satisfaction and reduced operating costs.