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Delight Your Customers - Paperback NEW Steve Curtin 2013-07-01
GBP 14,75
Aproximadamente17,58 EUR
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Ubicado en: PR9 8QH Southport UK, Reino Unido
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Variable
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60 días para devoluciones. El comprador paga el envío de la devolución.
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N.º de artículo de eBay:354277613995
Última actualización el 19 sep 2024 16:30:08 H.EspVer todas las actualizacionesVer todas las actualizaciones
Características del artículo
- Estado
- Weight
- 361grams
- Subjects
- Business ; Economics
- Book Title
- Delight Your Customers
- Publication Date
- 01/07/2013
- ISBN
- 9780814432808
- Publication Year
- 2013
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Item Height
- 229 mm
- Publisher
- HarperCollins Focus
- Subject
- Management, Marketing
- Item Weight
- 317 g
- Item Width
- 152 mm
- Number of Pages
- 208 Pages
Acerca de este producto
Product Information
Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering superior service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority-to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction-and transactional service does not make a lasting positive impression or inspire loyalty. In Delight Your Customers, Curtin reveals three elements common to all exceptional service experiences. He also makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, sharing unique knowledge, conveying authentic enthusiasm, providing pleasant surprises, and delivering service heroics when needed. Illustrated with real-world stories and examples, this refreshing guide helps readers everywhere take their customer service from ordinary to extraordinary.
Product Identifiers
Publisher
HarperCollins Focus
ISBN-13
9780814432808
eBay Product ID (ePID)
152591786
Product Key Features
Number of Pages
208 Pages
Language
English
Publication Name
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Publication Year
2013
Subject
Management, Marketing
Type
Textbook
Format
Paperback
Dimensions
Item Height
229 mm
Item Weight
317 g
Item Width
152 mm
Additional Product Features
Country/Region of Manufacture
United States
Descripción del artículo del vendedor
Información de vendedor profesional
Charlies Chapters Ltd
Charles Sword
81 Balmoral Drive
SOUTHPORT
Merseyside
PR9 8QH
United Kingdom
krddf
Número de IVA:
- GB 920245361
Número de inscripción en el Registro Mercantil:
- 06386895
Certifico que todas mis actividades de venta cumplirán todas las leyes y reglamentos de la UE.
Número CRN:
- 06386895
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Registrado como vendedor profesional
Votos de vendedor (354.134)
- e***g (3122)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaAs usual with this seller, the book was exactly as described and very well packed. However, delivery times can vary significantly. This was one of 4 books ordered at the same time. Two arrived in about a week, but this one took almost 3 weeks. A reliable seller who answers questions promptly, but could improve on dispatch times.
- f***p (162)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaThe book arrived well packed get & I pristine condition at a good price. I would have liked it by 1st class post & I contacted this Seller via EBAY 'CONTACT' but got NO RESPONSE via either my email account or on ebay and certainly not in my Spam folder...SO what can you say I was inconvenienced a bit but got a positive outcome? I think they're reliable for transactions but something is remiss with electronic communication via EBAY or perhaps not tech savvy or disinterested or unwell etc..
- b***7 (34)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaMy order was relatively rare edition, so on the point of getting the book, the decent price, the description, and communication with the seller all excellent. I did find the long dispatch time quite mystifying, but it did come and I was delighted when it did. based upon my experience I would recommend the seller , but do take note of their dispatch timings.
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