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Ciudadanos y Entrega de Servicios: Evaluación del Uso de la Aplicación de Responsabilidad Social-,-
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Características del artículo
- Estado
- PublishedOn
- 2011-12-01
- Title
- Citizens and Service Delivery: Assessing the Use of Social Accou
- ISBN
- 9780821389805
- Subject Area
- Political Science, Business & Economics
- Publication Name
- Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in Human Development Sectors
- Publisher
- World Industries Bank Publications
- Item Length
- 9 in
- Subject
- Public Affairs & Administration, Public Finance, Accounting / General
- Publication Year
- 2011
- Series
- Directions in Development-Human Development Ser.
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Width
- 6 in
- Number of Pages
- 148 Pages
Acerca de este producto
Product Identifiers
Publisher
World Industries Bank Publications
ISBN-10
0821389807
ISBN-13
9780821389805
eBay Product ID (ePID)
112788477
Product Key Features
Number of Pages
148 Pages
Language
English
Publication Name
Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in Human Development Sectors
Publication Year
2011
Subject
Public Affairs & Administration, Public Finance, Accounting / General
Type
Textbook
Subject Area
Political Science, Business & Economics
Series
Directions in Development-Human Development Ser.
Format
Trade Paperback
Dimensions
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
2011-045982
Dewey Edition
23
Dewey Decimal
363.6
Synopsis
"In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors - health, education and social protection - which involve close interactions between providers and citizens/users of services. Governments, NGOs, and donors alike have been experimenting with various "social accountability" tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens - individually and collectively - can influence service delivery through access to information and opportunities to use it to hold providers - both frontline service providers and program managers - accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development. The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level.", This report reviews how citizens can influence service delivery through access to information and opportunities to use it to hold providers accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability., In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors - health, education and social protection - which involve close interactions between providers and citizens/users of services.Governments, NGOs, and donors alike have been experimenting with various "social accountability" tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens - individually and collectively - can influence service delivery through access to information and opportunities to use it to hold providers - both frontline service providers and program managers - accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development.The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level., In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors - health, education and social protection - which involve close interactions between providers and citizens/users of services. Governments, NGOs, and donors alike have been experimenting with various "social accountability" tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens - individually and collectively - can influence service delivery through access to information and opportunities to use it to hold providers - both frontline service providers and program managers - accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development. The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level.
LC Classification Number
HN25.C58 2011
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