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Managing Stress and Conflict in Libraries by Sheila Pantry (Paperback, 2007)

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ISBN-13: 9781856046138, 978-1856046138. The chapters cover taking action to solve interpersonal conflict. current health and safety concerns. communication skills and training.

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Tackling conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, performance and productivity, customer satisfaction, organizational image and reputation, and potential litigation. This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. The chapters cover: current health and safety concerns risk assessment procedure the business case taking action to solve interpersonal conflict communication skills and training support to be expected from the organization. Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. Readership: This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people.

Product Identifiers

Publisher
Facet Publishing
ISBN-13
9781856046138
eBay Product ID (ePID)
90176684

Product Key Features

Number of Pages
160 Pages
Language
English
Publication Name
Managing Stress and Conflict in Libraries
Publication Year
2007
Type
Textbook
Author
Sheila Pantry
Subject Area
Information Management
Format
Paperback

Dimensions

Item Height
232 mm
Item Weight
109 g
Item Width
154 mm

Additional Product Features

Country/Region of Manufacture
United Kingdom
Title_Author
Sheila Pantry

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Managing Stress and Conflict in Libraries by Sheila Pantry (Paperback, 2007)

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artículo 2 Managing Stress and Conflict in Libraries Paperback Sheila Pantry

artículo 3 Managing Stress and Conflict in Libraries - 9781856046138

artículo 4 Managing Stress and Conflict in Libraries - Paperback NEW Sheila Pantry(A 2007-0

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Managing Stress and Conflict in Libraries by Sheila Pantry (Paperback, 2007)

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artículo 1 Managing Stress and Conflict in Libraries Paperback Sheila PantryManaging Stress and Conflict in Libraries Paperback Sheila Pantry

artículo 2 Managing Stress and Conflict in Libraries Paperback Sheila PantryManaging Stress and Conflict in Libraries Paperback Sheila Pantry

artículo 3 Managing Stress and Conflict in Libraries - 9781856046138Managing Stress and Conflict in Libraries - 9781856046138

artículo 4 Managing Stress and Conflict in Libraries - Paperback NEW Sheila Pantry(A 2007-0Managing Stress and Conflict in Libraries - Paperback NEW Sheila Pantry(A 2007-0

artículo 5 Managing Stress and Conflict in Libraries by Sheila Pantry NEW BOOKManaging Stress and Conflict in Libraries by Sheila Pantry NEW BOOK

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artículo 1 Managing Stress and Conflict in Libraries Paperback Sheila Pantry

artículo 2 Managing Stress and Conflict in Libraries Paperback Sheila Pantry

artículo 3 Managing Stress and Conflict in Libraries - 9781856046138

artículo 4 Managing Stress and Conflict in Libraries - Paperback NEW Sheila Pantry(A 2007-0

artículo 5 Managing Stress and Conflict in Libraries by Sheila Pantry NEW BOOK