I have been using this phone for a month. Reception is almost same as verizon which I was using before. Web and text did not work at all then I e-mailed to boostmobile. They called me back few days later and asked me what is wrong. I explained web&text never work but they called me on my cell they could not do anything at that time. A day later both start working fine. I am guessing they changed some setting on their side since I did not do anything. Phone itself is not excellent but good enough and farely easy to use. If you are use to blackberry or I-phone, you may think this is very old style phone...