O Ben try and not be so smart did you pack the itam if you did not then you would not have known what was in the box would you and yes it was broken and you do sand broken items out because mine was
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why would we send out broken items, rather pointless don't you think, you can't use the item then claim the handle was broken off when it arrived , why would you use it if it was broken, why not just return it unused, clearly the item broke when in use, now you want a refund, lets get real ok you broke it during use otherwise why use it in the first place, silly weren't born yesterday!!