In case the parts are damaged after assembly by unauthorized persons, we act according to the procedures in our sales contract.
It is your responsibility to prove that the product has been replaced by the authorized service and with its invoice, so that you can request a product replacement or refund within the scope of the warranty.
but if the part is damaged due to the transactions you have made out of the service without an invoice, we cannot make a change in this case.
Ubicación: Reino UnidoUsuario desde: 10 jun 2020Vendedor: mottoautomotive
Información de la empresa
Nombre de la empresa: Motto Automotive LtdNombre: MottoApellidos: AutomotiveDirección: Unit 8, Harold Close, Harlow, London, United Kingdom CM19 5THNúmero de teléfono: 001Correo electrónico: info@mottoautomotive.comNúmero de IVA: GB 361460023CRN: 12279593Información adicional: info@mottoautomotive.com
Seller was great as the Item was as well priced,as described and posted on time (sent tracked 48) its just a shame the royal mail decided to let the seller down by not scanning the package so it could be tracked nor did they deliver it within their own 48hr delivery time. The sump plug should have arrived thursday/Friday but it didn't arrive until the following Monday which unfortunately was after the service on the car had to be done. Never mind,at-least I'll have it for next time lol.
s***s (67)- Votos emitidos por el comprador.
Últimos 6 meses
Compra verificada
Original arrived damaged, contacted seller and had a response in less than 24 hours. Within 48 hours replacement arrived and resolved quickly. Great seller, great communication!
e***l (176)- Votos emitidos por el comprador.
Mes pasado
Compra verificada
Top rated seller highly recommend had slight problem .contacted him straight away and sent me another one out straight away 👍 thanks for the quick response
m***3 (86)- Votos emitidos por el comprador.
Mes pasado
Compra verificada
Arrived as stated well packaged up and secure thanks for your response
j***_ (77)- Votos emitidos por el comprador.
Últimos 6 meses
Compra verificada
Incompent delivery company. Not received even though sat in house waiting for 2hrs after notification of delivery window. . Not booking redelivery when can't even go to right house. Have camera footage to prove... Not happy. Wasted my time. Not here as customer to chase incompetent delivery firms. Refund. Maybe change courier as it looks like they can't use a sat nav.. Basic tool.
e***e (281)- Votos emitidos por el comprador.
Mes pasado
Compra verificada
Sunday - ordered with incorrect address. 5 mins later messaged the company very apologetic. Monday morning receive an email telling me their terms and conditions. 30 seconds later receive a notice that they have been shipped. I'm then later told I cannot have the address changed after they have been sent. I can't now cancel as they are going to somewhere miles away. Seller is not helpful and very standoffish. I know I put the wrong address but seller isn't helpful at all. Customer service sucks.