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BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns by Bill Eddy (Paperback, 2014)

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ISBN-13: 9781936268726, 978-1936268726.

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We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life-plus additional tips to help you deal with high-conflict people anywhere. This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response - by asking 10 simple questions to make it even more effective. Another helpful tool to shift high-conflict people from blaming to problem-solving is So, What's Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving, also by Bill Eddy. Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the high conflict personality theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders.

Product Identifiers

Publisher
HCI Press
ISBN-13
9781936268726
eBay Product ID (ePID)
221155670

Product Key Features

Book Title
BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
Author
Bill Eddy
Format
Paperback
Language
English
Topic
Popular Psychology
Publication Year
2014
Number of Pages
176 Pages

Dimensions

Item Height
215mm
Item Width
139mm
Item Weight
226g

Additional Product Features

Title_Author
Bill Eddy
Country/Region of Manufacture
United States

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BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns by Bill Eddy (Paperback, 2014)

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artículo 1 BIFF: Quick Responses to High-Conflict People, Their Personal A... by Eddy, Bill

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artículo 3 BIFF: Quick Responses to High-Conflict People, Their Personal At

artículo 4 BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile E

artículo 5 BIFF 9781936268726 Bill Eddy - Free Tracked Delivery

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artículo 7 Biff: Quick Responses to High-Conflict People, Their Pe - Paperback NEW Bill Edd

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