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Implementing ISO 9001:2015: Thrill your customers and transform your cost base with the new gold standard for business management by Jan Gillett, Paul Simpson, Susannah Clarke (Paperback, 2015)

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The latest edition of ISO 9001, published in 2015, is changing the way organisations are run worldwide. No longer is it sufficient simply to check on an organisation's quality management system: the revision demands that auditors assess the leadership and management of the quality system. This brings the standard alongside the widely proven system and process approach to continuing quality transformation that lies at the heart of the very best global companies. Over a million registered organisations around the world need to engage with the revised requirements. If you work for one of them the changes may be significant. In Implementing ISO 9001:2015 business transformation experts Jan Gillett, Paul Simpson and Susannah Clarke take managers step-by-step through the process needed for successful transition, improving results and facilitating a smooth audit. By applying the principles and methodologies, and using the book's templates and questions with their teams and suppliers, managers will transform the performance of their organisations. The tangible benefits will pay for the transition many times over. Implementing ISO 9001:2015 is a comprehensive guide to making the necessary transition to the new standard. The changes can also be used to stimulate transformation in organisations and their wider environments, coordinating processes to achieve both customer satisfaction and reduced operating costs. Follow this blueprint and certification comes as a free bonus!

Product Identifiers

Publisher
Infinite Ideas The Limited
ISBN-13
9781908984500
eBay Product ID (ePID)
221117742

Product Key Features

Subject Area
Organizational Sociology
Author
Jan Gillett, Paul Simpson, Susannah Clarke
Publication Name
Implementing ISO 9001:2015: Thrill your customers and transform your cost base with the new gold standard for business management
Format
Paperback
Language
English
Subject
Engineering & Technology, Management
Publication Year
2015
Type
Textbook
Number of Pages
238 Pages

Dimensions

Item Height
216mm
Item Width
135mm
Item Weight
400g

Additional Product Features

Title_Author
Jan Gillett, Susannah Clarke, Paul Simpson
Country/Region of Manufacture
United Kingdom

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Implementing ISO 9001:2015: Thrill your customers and transform your cost base with the new gold standard for business management by Jan Gillett, Paul Simpson, Susannah Clarke (Paperback, 2015)

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artículo 1 Implementing Iso 9001:2015: Thrill your customers and transfo... by Gillett, Jan

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