Imagen 1 de 1
Efectiva Mesa de Ayuda Especialista Habilidades de Darril Gibson 2014, Libro Nuevo de Tapa Dura-
Estado:
2 disponibles
Precio:
USD93,55
Aproximadamente87,11 EUR
- ¡Cómpralo ya!Efectiva Mesa de Ayuda Especialista Habilidades de Darril Gibson 2014, Libro Nuevo de Tapa Dura
Mejor oferta:
Envío:
Ubicado en: Tujunga, California, Estados Unidos
Entrega:
Entrega prevista entre el mar. 25 jun. y el sáb. 29 jun. a 43230
Devoluciones:
30 días para devoluciones. El comprador paga el envío de la devolución. Ver detalles- Más información sobre devoluciones
Pagos:
Compra con confianza
Información del vendedor
- 100% de votos positivos
Registrado como vendedor particular, por lo que no se aplican los derechos de los consumidores derivados de la ley de protección de los consumidores de la UE. La Garantía al cliente de eBay sigue aplicando a la mayoría de las compras.Más informaciónRegistrado como vendedor particular
El vendedor asume toda la responsabilidad de este anuncio.
N.º de artículo de eBay:185835499255
Última actualización el 17 ene 2024 06:19:57 H.EspVer todas las actualizacionesVer todas las actualizaciones
Características del artículo
- Estado
- Book Title
- Effective Help Desk Specialist Skills
- Signed
- No
- Ex Libris
- No
- Narrative Type
- Nonfiction
- Original Language
- English
- Inscribed
- No
- Subject
- Industries / Computers & Information Technology, Hardware / General, Certification Guides / General, Data Processing
- Vintage
- No
- Personalize
- No
- Year
- 2014
- Era
- 2010s
- Personalized
- No
- Topic
- Books, Help
- Country/Region of Manufacture
- United States
- ISBN
- 9780789752406
- Subject Area
- Computers, Business & Economics
- Publication Name
- Effective Help Desk Specialist Skills
- Publisher
- Cisco Press
- Item Length
- 10.1 in
- Publication Year
- 2014
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Item Height
- 0.8 in
- Item Weight
- 36.8 Oz
- Item Width
- 8 in
- Number of Pages
- 456 Pages
Acerca de este producto
Product Identifiers
Publisher
Cisco Press
ISBN-10
0789752409
ISBN-13
9780789752406
eBay Product ID (ePID)
201672310
Product Key Features
Number of Pages
456 Pages
Publication Name
Effective Help Desk Specialist Skills
Language
English
Subject
Industries / Computers & Information Technology, Hardware / General, Certification Guides / General, Data Processing
Publication Year
2014
Type
Textbook
Subject Area
Computers, Business & Economics
Format
Hardcover
Dimensions
Item Height
0.8 in
Item Weight
36.8 Oz
Item Length
10.1 in
Item Width
8 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
2014-949750
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
004.068
Synopsis
All of today's help desk support skills, in one easy-to-understand book The perfect beginner's guide: No help desk or support experience necessary Covers both "soft" personal skills and "hard" technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology-and practically everyone needs help to use it well. Organizations deliver that assistance through help desks . This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you'll need: technical and personal . In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You'll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: * How the modern help desk has evolved * Understanding your users' needs, goals, and attitudes * Walking through the typical help desk call * Communicating well: listening actively and asking better questions * Improving interactions and handling difficult situations * Developing positive attitudes, and "owning" the problem * Managing your time and stress * Supporting computers, networks, smartphones, and tablets * Finding the technical product knowledge you need * Protecting the security of your users, information, and devices * Defining, diagnosing, and solving problems, step by step * Writing it up: from incident reports to documentation * Working in teams to meet the goals of the business * Using ITIL to improve the services you provide * Calculating help desk costs, benefits, value, and performance * Taking control of your support career Powerful features make it easier to learn about help desk careers! * Clear introductions describe the big ideas and show how they fit with what you've already learned * Specific chapter objectives tell you exactly what you need to learn * Key Terms lists help you identify important terms and a complete Glossary helps you understand them * Author's Notes and On The Side features help you go deeper into the topic if you want to * Chapter Review tools and activities help you make sure you've learned the material Exclusive Mind Mapping activities! * Organize important ideas visually-in your mind , in your words * Learn more, remember more * Understand how different ideas fit together, All of today's help desk support skills, in one easy-to-understand book The perfect beginner's guide: No help desk or support experience necessary Covers both "soft" personal skills and "hard" technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology-and practically everyone needs help to use it well. Organizations deliver that assistance through help desks . This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you'll need: technical and personal . In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You'll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: - How the modern help desk has evolved - Understanding your users' needs, goals, and attitudes - Walking through the typical help desk call - Communicating well: listening actively and asking better questions - Improving interactions and handling difficult situations - Developing positive attitudes, and "owning" the problem - Managing your time and stress - Supporting computers, networks, smartphones, and tablets - Finding the technical product knowledge you need - Protecting the security of your users, information, and devices - Defining, diagnosing, and solving problems, step by step - Writing it up: from incident reports to documentation - Working in teams to meet the goals of the business - Using ITIL to improve the services you provide - Calculating help desk costs, benefits, value, and performance - Taking control of your support career Powerful features make it easier to learn about help desk careers - Clear introductions describe the big ideas and show how they fit with what you've already learned - Specific chapter objectives tell you exactly what you need to learn - Key Terms lists help you identify important terms and a complete Glossary helps you understand them - Author's Notes and On The Side features help you go deeper into the topic if you want to - Chapter Review tools and activities help you make sure you've learned the material Exclusive Mind Mapping activities - Organize important ideas visually-in your mind , in your words - Learn more, remember more - Understand how different ideas fit together, All of today's help desk support skills, in one easy-to-understand book The perfect beginner's guide: No help desk or support experience necessary Covers both "soft" personal skills and "hard" technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology-and practically everyone needs help to use it well. Organizations deliver that assistance through help desks . This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you'll need: technical and personal . In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You'll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: - How the modern help desk has evolved - Understanding your users' needs, goals, and attitudes - Walking through the typical help desk call - Communicating well: listening actively and asking better questions - Improving interactions and handling difficult situations - Developing positive attitudes, and "owning" the problem - Managing your time and stress - Supporting computers, networks, smartphones, and tablets - Finding the technical product knowledge you need - Protecting the security of your users, information, and devices - Defining, diagnosing, and solving problems, step by step - Writing it up: from incident reports to documentation - Working in teams to meet the goals of the business - Using ITIL to improve the services you provide - Calculating help desk costs, benefits, value, and performance - Taking control of your support career Powerful features make it easier to learn about help desk careers! - Clear introductions describe the big ideas and show how they fit with what you've already learned - Specific chapter objectives tell you exactly what you need to learn - Key Terms lists help you identify important terms and a complete Glossary helps you understand them - Author's Notes and On The Side features help you go deeper into the topic if you want to - Chapter Review tools and activities help you make sure you've learned the material Exclusive Mind Mapping activities! - Organize important ideas visually-in your mind , in your words - Learn more, remember more - Understand how different ideas fit together, This is today's most complete, practical, and up-to-date guide to succeeding as a help desk professional. Leading technology instructor and consultant Darril Gibson thoroughly explains each of today's help desk support roles, and fully covers all essential skill sets, both technical and personal. Reflecting his extensive classroom and field experience, he presents exceptionally clear and relevant objectives and summaries, backed with realistic case studies, hands-on projects, exercises, and multiple-choice review questions., All of today's help desk support skills, in one easy-to-understand book The perfect beginner's guide: No help desk or support experience necessary Covers both "soft" personal skills and "hard" technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology-and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you'll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You'll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: * How the modern help desk has evolved * Understanding your users' needs, goals, and attitudes * Walking through the typical help desk call * Communicating well: listening actively and asking better questions * Improving interactions and handling difficult situations * Developing positive attitudes, and "owning" the problem * Managing your time and stress * Supporting computers, networks, smartphones, and tablets * Finding the technical product knowledge you need * Protecting the security of your users, information, and devices * Defining, diagnosing, and solving problems, step by step * Writing it up: from incident reports to documentation * Working in teams to meet the goals of the business * Using ITIL to improve the services you provide * Calculating help desk costs, benefits, value, and performance * Taking control of your support career Powerful features make it easier to learn about help desk careers! * Clear introductions describe the big ideas and show how they fit with what you've already learned * Specific chapter objectives tell you exactly what you need to learn * Key Terms lists help you identify important terms and a complete Glossary helps you understand them * Author's Notes and On The Side features help you go deeper into the topic if you want to * Chapter Review tools and activities help you make sure you've learned the material Exclusive Mind Mapping activities! * Organize important ideas visually-in your mind, in your words * Learn more, remember more * Understand how different ideas fit together
LC Classification Number
HD30.2.G557 2015
Copyright Date
2015
ebay_catalog_id
4
Descripción del artículo del vendedor
El vendedor asume toda la responsabilidad de este anuncio.
N.º de artículo de eBay:185835499255
Última actualización el 17 ene 2024 06:19:57 H.EspVer todas las actualizacionesVer todas las actualizaciones
Envío y manipulación
Ubicación del artículo:
Tujunga, California, Estados Unidos
Realiza envíos a:
Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bahréin, Bangladés, Belice, Benín, Bermudas, Bolivia, Bosnia-Herzegovina, Botsuana, Brasil, Brunéi, Bulgaria, Burkina Faso, Burundi, Bután, Bélgica, Cabo Verde, Camboya, Camerún, Canadá, Chad, Chile, China, Chipre, Colombia, Corea del Sur, Costa Rica, Costa de Marfil, Dinamarca, Ecuador, Egipto, El Salvador, Emiratos Árabes Unidos, Eritrea, Eslovaquia, Eslovenia, España, Estonia, Etiopía, Fiji, Filipinas, Finlandia, Francia, Gabón, Gambia, Georgia, Ghana, Gibraltar, Granada, Grecia, Groenlandia, Guatemala, Guinea, Guinea Ecuatorial, Guinea-Bisáu, Guyana, Haití, Honduras, Hong Kong, Hungría, India, Indonesia, Irlanda, Islandia, Islas Caimán, Islas Salomón, Islas Turcas y Caicos, Israel, Italia, Jamaica, Japón, Jordania, Kazajistán, Kenia, Kirguistán, Kiribati, Kuwait, Laos, Lesoto, Letonia, Liberia, Liechtenstein, Lituania, Luxemburgo, Líbano, Macao, Macedonia, Madagascar, Malasia, Malaui, Maldivas, Malta, Malí, Marruecos, Mauricio, Mauritania, Moldavia, Mongolia, Montenegro, Montserrat, Mozambique, México, Mónaco, Namibia, Nauru, Nepal, Nicaragua, Nigeria, Noruega, Nueva Zelanda, Níger, Omán, Pakistán, Panamá, Papúa Nueva Guinea, Paraguay, Países Bajos, Perú, Polonia, Portugal, Qatar, Reino Unido, República Centroafricana, República Checa, República Democrática del Congo, República Dominicana, República de Croacia, República del Congo, Ruanda, Rumanía, Samoa, San Cristóbal y Nieves, San Marino, San Vicente y las Granadinas, Santa Lucía, Senegal, Serbia, Seychelles, Sierra Leona, Singapur, Sri Lanka, Suazilandia, Sudáfrica, Suecia, Suiza, Surinam, Tailandia, Taiwán, Tanzania, Tayikistán, Todo el mundo, Togo, Tonga, Trinidad y Tobago, Turkmenistán, Turquía, Túnez, Uganda, Uruguay, Uzbekistán, Vanuatu, Vaticano, Vietnam, Wallis y Futuna, Yemen, Yibuti, Zambia, Zimbabue
Excluye:
Barbados, Federación Rusa, Guadalupe, Guayana Francesa, Libia, Martinica, Nueva Caledonia, Polinesia Francesa, Reunión, Ucrania, Venezuela
| Envío y manipulación | A | Servicio | Entrega*Consulta las notas de entrega |
|---|---|---|---|
| USD5,61 (aprox. 5,22 EUR) | Estados Unidos | Envío Económico (USPS Media MailTM) | Entrega prevista entre el mar. 25 jun. y el sáb. 29 jun. a 43230 |
| USD7,99 (aprox. 7,44 EUR) | Estados Unidos | Envío urgente (USPS Priority Mail Flat Rate Envelope®) | Entrega prevista entre el vie. 21 jun. y el mar. 25 jun. a 43230 |
| Tiempo de manipulación |
|---|
| Normalmente, se enviará en un plazo de 1 día laborable desde que se haga efectivo el pago. |
| Impuestos |
|---|
| Puede que se apliquen impuestos durante el pago y envío. Más informaciónMás información sobre el pago de impuestos en las compras de eBay. |
Impuesto de ventas del artículo 185835499255
Impuesto de ventas del artículo 185835499255
El vendedor carga un impuesto de ventas por los artículos enviados a los siguientes estados:
| Estado o provincia | Porcentaje de impuesto de ventas |
|---|
Política de devoluciones
| Cuando recibas el artículo, ponte en contacto con el vendedor en un plazo de | Forma del reembolso | Gastos de envío de la devolución |
|---|---|---|
| 30 días | Reembolso del dinero | El comprador paga el envío de la devolución |
Pulsa aquíaquí para obtener más información sobre devoluciones. En las transacciones que cumplan los requisitos necesarios, estarás cubierto por la Garantía al cliente de eBay si recibiste un artículo que es distinto de la descripción que aparece en el anuncio.
El comprador es responsable de los gastos de envío de la devolución.
| Detalles de la política de devoluciones |
|---|
| Se aceptan devoluciones |
Detalles de pago
Formas de pago
Nota: como resultado de la valoración de riesgo del comprador, es posible que algunas formas de pago no estén disponibles en el proceso de Pago y envío.
Categorías populares de esta tienda
Registrado como vendedor particular
Por tanto, no se aplican los derechos de los consumidores derivados de las leyes de protección de los consumidores de la UE. La Garantía al cliente de eBay sigue aplicando a la mayoría de compras. Más informaciónMás información
Votos de vendedor (577)
0***8 (15)- Votos emitidos por el comprador.
Últimos 6 meses
Compra verificada
Good experience
a***g (631)- Votos emitidos por el comprador.
Último año
Compra verificada
Good seller
7***i (69)- Votos emitidos por el comprador.
Último año
Compra verificada
The packaging it’s incredible, and the phone looks brand new, 100% recommended, thank!