-Servicio al cliente: cualquier pregunta puede contactarnos en cualquier momento, le responderemos dentro de las 24 horas (excluyendo días festivos y fines de semana). Hora de servicio al cliente: 20:00-23:00 y 0:00-5:00 EST (GMT-5). -Servicio postventa: cualquier problema con el producto le proporcionaremos soluciones postventa satisfactorias, una buena comunicación puede resolver rápidamente el problema. ¡Tu satisfacción es nuestro primer principio! -Calidad del producto: tenemos 12 años de experiencia en el comercio de piezas de automóviles/motores. Todos nuestros productos están HECHOS EN CHINA, por lo que la calidad es confiable. -Transporte exprés: ¡tenemos almacenes en el este, sur y oeste de los Estados Unidos, para que la mayoría de los productos puedan entregarse lo más rápido posible!
Ubicación: ChinaUsuario desde: 18 jun 2019Vendedor: novoauto
Great Seller to deal with .. Order shipped really fast .. However, I ordered the wrong item for my car, contacted the Seller before it arrived, they contacted the shipper intercepting the order before I got it, and issued a full refund ... that's the kind of integrity you want from a Seller
*****- Votos emitidos por el comprador.
Últimos 6 meses
Compra verificada
The wrong part was sent but the efforts of the seller to resolve were more than expected. When they could not deliver exact part, a refund was very quick. I would be willing to buy from this seller had he right part been available
*****- Votos emitidos por el comprador.
Mes pasado
Compra verificada
Although the warehouse shipped the wrong product, the seller was very responsive and quick to resolve the issue. Excellent customer service. I’d buy again
*****- Votos emitidos por el comprador.
Últimos 6 meses
Compra verificada
I experienced an issue with my water tank (most likely due to shipping). I reached out to the seller and they were very responsive. The seller asked for evidence of the issue and promptly refunded me once they realized the issue. Again, the seller is very responsive and is customer service oriented.
*****- Votos emitidos por el comprador.
Últimos 6 meses
Compra verificada
congrats to the delivery man who left package at the front door. Package was really heavy and I had to slide it indoors. Struts were as ordered and packaged beyond belief...they sure pack them well and recommend this seller if you ever need one of their products. At 81, ive never received a perfect deliver...thank you Novoauto for a terrific job well done...have a Blessed Day, Richard
*****- Votos emitidos por el comprador.
Últimos 6 meses
Compra verificada
This guy the real deal , received package in two days and everything is brand new and accounted for . THANKS 🙏 I will be a returning customer