BioSurplusNow

Votos de vendedor (96)

• a***n (106)- Votos emitidos por el comprador.

  Últimos 6 meses

  Compra verificada

  Exactly as described. Packaged excellent. A+++ Seller
• h***m (392)- Votos emitidos por el comprador.

  Últimos 6 meses

  Compra verificada

  Good communication, got pump to me in a timely manner... thanks
• w***s (143)- Votos emitidos por el comprador.

  Últimos 6 meses

  Compra verificada

  Excellent seller!
• r***e (417)- Votos emitidos por el comprador.

  Último año

  Compra verificada

  Ordered 4 new columns, which all showed wear on wrench grooves indicating use, confirmed by split peaks in chromatograms for 2 of 4. The other 2 columns ok. I spent much time troubleshooting. Columns not new but used to various extents. I proposed seller refund me so that I pay the equivalent of 2 used columns according to the price of similar used columns on ebay. Waited over a week for seller reply. Seller tried negotiating, but eventually issued the requested refund when I stood firm.

  Respuesta secundaria de r***e- Votos en los que el comprador ha dejado un comentario adicional.- Votos en los que el comprador ha dejado un comentario adicional.

  Unfortunately screenshot of correspondence with seller not clear. Key points: 2/4 columns bad, other 2 ok. Columns all used to different extents. I informed seller when I begin to suspect issue while still testing, but seller no reply until I ask for refund. Seller offered return all or keep for 20% refund. I offered to return the 2 bad, and I keep the 2 ok if seller refunds so that their price is in line with that of a similar used column available on ebay. Seller no reply for over a week.

  Respuesta de labsurplusnow- Votos a los que ha respondido el vendedor labsurplusnow.- Votos a los que ha respondido el vendedor labsurplusnow.

  We regret the misunderstanding about the column's condition and appreciate your thorough investigation. We've taken steps to review our inventory and communication processes to prevent similar issues in the future. Your input helps us improve our service and product quality.Thanks

  
• i***l (7825)- Votos emitidos por el comprador.

  Último año

  Compra verificada

  Great transaction, Thank you!
• 7***9 (101)- Votos emitidos por el comprador.

  Hace más de un año

  Compra verificada

  Good communication, friendly seller, fair price. Packaging was excellent.Happy customer! A+++++