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Art of Support by Francoise Tourniaire (2016, Trade Paperback)
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The Art of Support by Francoise Tourniaire. Author Francoise Tourniaire. Title The Art of Support. Format Paperback.
- ¡Cómpralo ya!The Art of Support by Francoise Tourniaire (English) Paperback Book
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Product Identifiers
PublisherLulu Press, Inc.
ISBN-101329873319
ISBN-139781329873315
eBay Product ID (ePID)221539480
Product Key Features
Book TitleArt of Support
Number of Pages388 Pages
LanguageEnglish
TopicGeneral
Publication Year2016
IllustratorYes
GenreBusiness & Economics
AuthorFrancoise Tourniaire
FormatTrade Paperback
Dimensions
Item Height0.8 in
Item Weight24.7 Oz
Item Length9.2 in
Item Width6.1 in
Additional Product Features
Intended AudienceTrade
TitleLeadingThe
SynopsisAre you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers? The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find: - Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results. - Nuanced recommendations to build or improve your organization. - Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates., Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers? The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find: - Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results. - Nuanced recommendations to build or improve your organization. - Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates, Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers?The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find:- Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results.- Nuanced recommendations to build or improve your organization.- Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.
