Table Of ContentChapter 1: A Need for More Crisis Management Knowledge Chapter 2: Risk as the Foundation for Crisis Management and Crisis Communication Chapter 3: The Crisis Mitigation Process: Building Crisis Resistant and Resilient Organizations Chapter 4: Crisis Preparing: Part I Chapter 5: Crisis Preparing: Part II Chapter 6: Recognizing Crises Chapter 7: Crisis Responding Chapter 8: Postcrisis Concerns and Epilogue Appendix: Possible Case Studies References Index About the Author
SynopsisFounded in 1965, SAGE is a leading independent academic and professional publisher of innovative, high-quality content. Known for our commitment to quality and innovation, SAGE has helped inform and educate a global community of scholars, practitioners, researchers, and students across a broad range of subject areas. Book jacket., Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing ......, Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Sixth Edition includes new coverage of artificial intelligence and risk management, social media, resilience training for the community, and draws upon recent work from management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research.