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Disney U by Doug Lipp **Signed Bookplate**
USD34,99
Aproximadamente30,06 EUR
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Estado:
En muy buen estado
Libro que se ha leído y que no tiene un aspecto nuevo, pero que está en un estado excelente. No hay desperfectos visibles en la tapa y se incluye sobrecubierta, si procede, para las tapas duras. Todas las páginas están en perfecto estado, sin arrugas ni roturas y no falta ninguna. El texto no está subrayado ni resaltado de forma alguna, y no hay anotaciones en los márgenes. Puede presentar marcas de identificación mínimas en la contraportada o las guardas. Muy poco usado. Consulta el anuncio del vendedor para obtener más información y la descripción de cualquier posible imperfección.
- ¡Cómpralo ya!Disney U by Doug Lipp **Signed Bookplate**
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Envío:
USD5,97 (aprox. 5,13 EUR) USPS Media MailTM.
Ubicado en: Wheeler, Texas, Estados Unidos
Entrega:
Entrega prevista entre el lun. 21 jul. y el vie. 25 jul. a 94104
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No se aceptan devoluciones.
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N.º de artículo de eBay:395622370554
Última actualización el 09 may 2025 18:15:41 H.EspVer todas las actualizacionesVer todas las actualizaciones
Características del artículo
- Estado
- Type
- Novel
- Narrative Type
- Nonfiction
- Features
- Dust Jacket
- Original Language
- English
- Country/Region of Manufacture
- United States
- ISBN
- 9780071808071
Acerca de este producto
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071808078
ISBN-13
9780071808071
eBay Product ID (ePID)
150574628
Product Key Features
Book Title
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
Number of Pages
240 Pages
Language
English
Publication Year
2013
Topic
Training, Organizational Behavior
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.9 in
Item Weight
15.9 Oz
Item Length
9.2 in
Item Width
6.2 in
Additional Product Features
Intended Audience
Trade
LCCN
2013-002473
Table Of Content
Table of Contents Note From the Author Prologue Pulling Back the Curtain: The Orientation Lesson #1: Setting the Stage for Success Lesson #2: Capture Hearts and Minds Lesson #3: It takes Art and Science Lesson #4: Gather Facts and Feelings Lesson #5: Be Willing to Change or Be Willing to Perish Lesson #6: Simplify the Complex Lesson #7: The Honeymoon Will End Lesson #8: Keep Plussing the Show Lesson #9: Beyond Orientation Lesson #10: The Language of Success Lesson #11: Giving Back Lesson#12: Communicate Globally Lesson #13: Work Hard, Play Hard Note from the Author
Synopsis
With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship "When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at DisneyUniversity will prove invaluable." -- Michael Eisner, Former CEO and Chairman, The Walt Disney Company When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years. How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards? The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U , Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century. To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success. PRAISE FOR Disney U : "I highly recommend Disney U to anyone interested in building an enduring market presence and brand." -- Stephen Cannon, President and Chief Executive Officer, Mercedes-Benz USA "Lipp's narratives reveal how Van and other Disney visionaries set the stage for a world-class organization by skillfully balancing both 'people' and 'technology.'" -- Debi Aubee, Vice President of Sales, Bose Corporation "Every leader should have the equivalent of a Van France at his or her side. Thanks to Doug Lipp, we can now tap into the brilliance of a man who helped Walt createThe Happiest Place on Earth." -- David Overton, Founder and Chief Executive Officer, The Cheesecake Factory "How does Disney University create such enthusiastic, loyal, and customer-centered employees, year after year? Now, for the first time, Doug Lipp takes us on a journey backstage to answer this pivotal question." -- John G. Veres III, Ph.D., Chancellor, Auburn University at Montgomery "Doug Lipp shares terrific stories about Disney that underscore the importance of creating an organizational culture with an unwavering dedication to superlativeservice and exceptional quality, both for employees and customers. He then takes it a step further by explaining how to bring these values to life for your organization." -- Christine A. Morena, Executive Vice President of Human Resources, Saks Incorporated, With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship "When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at DisneyUniversity will prove invaluable." -- Michael Eisner, Former CEO and Chairman, The Walt Disney Company When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years. How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards? The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U , Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century. To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success. PRAISE FOR Disney U "I highly recommend Disney U to anyone interested in building an enduring market presence and brand." -- Stephen Cannon, President and Chief Executive Officer, Mercedes-Benz USA "Lipp's narratives reveal how Van and other Disney visionaries set the stage for a world-class organization by skillfully balancing both 'people' and 'technology.'" -- Debi Aubee, Vice President of Sales, Bose Corporation "Every leader should have the equivalent of a Van France at his or her side. Thanks to Doug Lipp, we can now tap into the brilliance of a man who helped Walt createThe Happiest Place on Earth." -- David Overton, Founder and Chief Executive Officer, The Cheesecake Factory "How does Disney University create such enthusiastic, loyal, and customer-centered employees, year after year? Now, for the first time, Doug Lipp takes us on a journey backstage to answer this pivotal question." -- John G. Veres III, Ph.D., Chancellor, Auburn University at Montgomery "Doug Lipp shares terrific stories about Disney that underscore the importance of creating an organizational culture with an unwavering dedication to superlativeservice and exceptional quality, both for employees and customers. He then takes it a step further by explaining how to bring these values to life for your organization." -- Christine A. Morena, Executive Vice President of Human Resources, Saks Incorporated
LC Classification Number
HF5549.5.T7
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- 6***c (438)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaThe book was just as described and packaged well for shippment. This seller has reasonable prices and combines shipping costs when you order mulitiple selections from them. Each individual books was wrapped and secured in the box. HIGHLY Recommend this seller for excellences in communication and delivery of all the items that I purchased. Will do business with this seller in the future! A+++
- n***e (57)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaThe seller made a simple error and sent me the wrong version of this book by mistake. After messaging them, they responded almost immediately. They were so professional and compassionate. They promptly sent the correct version which I have now received--it is in perfect condition and is exactly as advertised. All of this at no extra cost to me, and they offered to let me keep the original book sent by mistake. Thank you!Kiss the Girls by James Patterson ** 1st/1st Hardcover Edition w/ Dust Jacket (#395479027349)
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Wonderland Books and More
100% de votos positivos•911 artículos vendidos
Registrado como vendedor particularPor tanto, no se aplican los derechos de los consumidores derivados de las leyes de protección de los consumidores de la UE. La Garantía al cliente de eBay sigue aplicando a la mayoría de compras. Más informaciónMás información
Votos de vendedor (348)
- 6***c (438)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaThe book was just as described and packaged well for shippment. This seller has reasonable prices and combines shipping costs when you order mulitiple selections from them. Each individual books was wrapped and secured in the box. HIGHLY Recommend this seller for excellences in communication and delivery of all the items that I purchased. Will do business with this seller in the future! A+++
- n***e (57)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaThe seller made a simple error and sent me the wrong version of this book by mistake. After messaging them, they responded almost immediately. They were so professional and compassionate. They promptly sent the correct version which I have now received--it is in perfect condition and is exactly as advertised. All of this at no extra cost to me, and they offered to let me keep the original book sent by mistake. Thank you!Kiss the Girls by James Patterson ** 1st/1st Hardcover Edition w/ Dust Jacket (#395479027349)
- e***m (476)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaSuper service, all 3 books are exactly as described, each book arrived in separate absolutely amazing packaging with very quick delivery at a wonderful Low price for all three books AND Low-Low Shipping - Fantastic! Thank you!