The Denny's Story: How a Company in Crisis Resurrected Its Good Name and...

by Jim Adamson; Rosemary Bray McNatt;... | HC | Good
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“Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, ...
Binding
Hardcover
Weight
1 lbs
Product Group
Book
IsTextBook
Yes
ISBN
9780471369578

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Product Identifiers

Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0471369578
ISBN-13
9780471369578
eBay Product ID (ePID)
181834

Product Key Features

Book Title
Denny's Story : How a Company in Crisis Resurrected Its Good Name
Number of Pages
224 Pages
Language
English
Topic
Industries / Hospitality, Travel & Tourism, Management
Publication Year
2000
Illustrator
Yes
Genre
Business & Economics
Author
Jim Adamson, Robert Mcnatt, Rosemary Bray Mcnatt
Format
Hardcover

Dimensions

Item Height
0.9 in
Item Weight
17.4 Oz
Item Length
9.4 in
Item Width
6.6 in

Additional Product Features

Intended Audience
Trade
LCCN
99-047275
TitleLeading
The
Dewey Edition
21
Reviews
"This is a true-life account that reads like a modern, corporate Cinderella story. Told in a candid and compelling manner by one of America's leading corporate turn-around experts, Jim Adamson, it's the inside scoop on one of America's most notorious episodes. Many of us will enjoy this book, but it provides a most important lesson to consider for Wall Street insiders and Fortune execs."(Ric Bela, Former President and CEO of the Hispanic Association on Corporate Responsibility)
Dewey Decimal
338.7/616479573
Table Of Content
Our Worst Hour.From Doughnuts to Diners.My Introduction to Denny's.Beginning Again.The Promises We Made.Leading the Way.Training Our Employees to Be the Best.Procurement: A Fair Share of the Business.Our Franchisees Take Us Forward.New People, New Directions.Celebrating Success.Index.
Synopsis
Acclaim for the Denny's Story "Every organization can benefit from the insights and experiences reflected in this thought-provoking book. By honestly confronting the issue of racism in the context of American enterprise, Jim Adamson provides a responsible and convincing rationale for diversity and simply doing what's right for customers, shareholders, and employees." --Floyd Hall, Chairman, President, and CEO, Kmart Corporation "Any company struggling with being racially inclusive in their employment and business practices should read this book. If Denny's can come from the back of the pack to emerge as a national leader in diversity, any company determined to change its culture to embrace all Americans--regardless of who they are or where they came from--can do it. The Denny's experience proves it." --Rev. Willie T. Barrow, Co-chairperson, Rainbow-PUSH Coalition "It is encouraging to see the aggressive steps taken by Denny's to address and repair its relationship with the African-American and minority communities. The company's responsiveness should serve as a model for other companies faced with a similar challenge." --Hugh B. Price, President, National Urban League "This is a true-life account that reads like a modern, corporate Cinderella story. Told in a candid and compelling manner by one of America's leading corporate turnaround experts, Jim Adamson, it's the inside scoop on one of America's most notorious episodes. Many of us will enjoy this book, but it provides a most important lesson to consider for Wall Street insiders and Fortune 500 execs." --Richard Bela, Esq., former President and CEO Hispanic Association on Corporate Responsibility Jim Adamson and Advantica are donating their portion of the royalties from this book to Save the Children to support its U.S. programs, which benefit thousands of economically disadvantaged children and their families., In 1995 Denny2s Restaurants paid out $54 million in damages to almost 300,000 customers who sued the company for racist practices. In 1998, Fortune magazine ranked Denny2s #2 in its list of "The Best Companies for Asians, Black, and Hispanics.
LC Classification Number
TX945.5.D43A33 2000

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