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The Denny's Story: How a Company in Crisis Resurrected Its Good Name and...
by Jim Adamson; Rosemary Bray McNatt;... | HC | Good
USD7,54
Aproximadamente6,53 EUR
Estado:
“Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, ”... Más informaciónacerca del estado
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Ubicado en: Aurora, Illinois, Estados Unidos
Entrega:
Entrega prevista entre el jue. 13 nov. y el jue. 20 nov. a 94104
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30 días para devoluciones. El vendedor paga el envío de la devolución.
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N.º de artículo de eBay:376393669211
Última actualización el 16 ago 2025 23:39:49 H.EspVer todas las actualizacionesVer todas las actualizaciones
Características del artículo
- Estado
- En buen estado
- Notas del vendedor
- Binding
- Hardcover
- Weight
- 1 lbs
- Product Group
- Book
- IsTextBook
- Yes
- ISBN
- 9780471369578
Acerca de este producto
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0471369578
ISBN-13
9780471369578
eBay Product ID (ePID)
181834
Product Key Features
Book Title
Denny's Story : How a Company in Crisis Resurrected Its Good Name
Number of Pages
224 Pages
Language
English
Topic
Industries / Hospitality, Travel & Tourism, Management
Publication Year
2000
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.9 in
Item Weight
17.4 Oz
Item Length
9.4 in
Item Width
6.6 in
Additional Product Features
Intended Audience
Trade
LCCN
99-047275
TitleLeading
The
Dewey Edition
21
Reviews
"This is a true-life account that reads like a modern, corporate Cinderella story. Told in a candid and compelling manner by one of America's leading corporate turn-around experts, Jim Adamson, it's the inside scoop on one of America's most notorious episodes. Many of us will enjoy this book, but it provides a most important lesson to consider for Wall Street insiders and Fortune execs."(Ric Bela, Former President and CEO of the Hispanic Association on Corporate Responsibility)
Dewey Decimal
338.7/616479573
Table Of Content
Our Worst Hour.From Doughnuts to Diners.My Introduction to Denny's.Beginning Again.The Promises We Made.Leading the Way.Training Our Employees to Be the Best.Procurement: A Fair Share of the Business.Our Franchisees Take Us Forward.New People, New Directions.Celebrating Success.Index.
Synopsis
Acclaim for the Denny's Story "Every organization can benefit from the insights and experiences reflected in this thought-provoking book. By honestly confronting the issue of racism in the context of American enterprise, Jim Adamson provides a responsible and convincing rationale for diversity and simply doing what's right for customers, shareholders, and employees." --Floyd Hall, Chairman, President, and CEO, Kmart Corporation "Any company struggling with being racially inclusive in their employment and business practices should read this book. If Denny's can come from the back of the pack to emerge as a national leader in diversity, any company determined to change its culture to embrace all Americans--regardless of who they are or where they came from--can do it. The Denny's experience proves it." --Rev. Willie T. Barrow, Co-chairperson, Rainbow-PUSH Coalition "It is encouraging to see the aggressive steps taken by Denny's to address and repair its relationship with the African-American and minority communities. The company's responsiveness should serve as a model for other companies faced with a similar challenge." --Hugh B. Price, President, National Urban League "This is a true-life account that reads like a modern, corporate Cinderella story. Told in a candid and compelling manner by one of America's leading corporate turnaround experts, Jim Adamson, it's the inside scoop on one of America's most notorious episodes. Many of us will enjoy this book, but it provides a most important lesson to consider for Wall Street insiders and Fortune 500 execs." --Richard Bela, Esq., former President and CEO Hispanic Association on Corporate Responsibility Jim Adamson and Advantica are donating their portion of the royalties from this book to Save the Children to support its U.S. programs, which benefit thousands of economically disadvantaged children and their families., In 1995 Denny2s Restaurants paid out $54 million in damages to almost 300,000 customers who sued the company for racist practices. In 1998, Fortune magazine ranked Denny2s #2 in its list of "The Best Companies for Asians, Black, and Hispanics.
LC Classification Number
TX945.5.D43A33 2000
Descripción del artículo del vendedor
Información de vendedor profesional
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ThriftBooks
99,2% de votos positivos•20,1 millones artículos vendidos
Registrado como vendedor profesional
Votos de vendedor (5.945.332)
- e***a (270)- Votos emitidos por el comprador.Mes pasadoCompra verificadaOrdered from USA and arrived to me in UK about 10 days later. Book appropriately packaged and mostly as described. Was missing the cd as listed but communication with the seller was friendly and polite if not a little confusing - partial refunds are only offered after you start the formal eBay return request process, they aren't capable of giving refunds after simple messaging to customer service. All in all though, great value and a positive transaction. Would interact again 👍
- e***- (122)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaUnfortunately I received a damaged book, the item and the package both were damaged and it was clearly evident its appearance that it happened during transit. The seller was very understanding and gave me a full refund for the damaged book, though it was no fault of their own. Other than the damage, the book was as described, the quality and condition aside from the damaged spot was like new. The cost of the book was reasonable. I would definitely purchase from the seller again.
- 7***j (870)- Votos emitidos por el comprador.Mes pasadoCompra verificadaI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.
ThriftBooks
99,2% de votos positivos•20,1 millones artículos vendidos
Registrado como vendedor profesional
Votos de vendedor (5.945.332)
- e***a (270)- Votos emitidos por el comprador.Mes pasadoCompra verificadaOrdered from USA and arrived to me in UK about 10 days later. Book appropriately packaged and mostly as described. Was missing the cd as listed but communication with the seller was friendly and polite if not a little confusing - partial refunds are only offered after you start the formal eBay return request process, they aren't capable of giving refunds after simple messaging to customer service. All in all though, great value and a positive transaction. Would interact again 👍
- e***- (122)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaUnfortunately I received a damaged book, the item and the package both were damaged and it was clearly evident its appearance that it happened during transit. The seller was very understanding and gave me a full refund for the damaged book, though it was no fault of their own. Other than the damage, the book was as described, the quality and condition aside from the damaged spot was like new. The cost of the book was reasonable. I would definitely purchase from the seller again.
- 7***j (870)- Votos emitidos por el comprador.Mes pasadoCompra verificadaI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.