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The Compassionate Geek: How Engineers, It Pros, and Other Tech Specialists Can M
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Ubicado en: Grand Rapids, Michigan, Estados Unidos
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Entrega prevista entre el lun. 8 sep. y el sáb. 13 sep. a 94104
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N.º de artículo de eBay:365738590468
Última actualización el 25 ago 2025 11:38:19 H.EspVer todas las actualizacionesVer todas las actualizaciones
Características del artículo
- Estado
- ISBN
- 0983660735
- EAN
- 9780983660736
- Manufacturer
- Soundtraining.Net
- Brand
- Soundtraining.Net
- Binding
- TP
- Book Title
- The Compassionate Geek: How Engineers, It Pros, an
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Product Identifiers
Publisher
Crawley International, Inc.
ISBN-10
0983660735
ISBN-13
9780983660736
eBay Product ID (ePID)
174839794
Product Key Features
Number of Pages
224 Pages
Language
English
Publication Name
Compassionate Geek : How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
Subject
Customer Relations, General
Publication Year
2013
Type
Textbook
Subject Area
Computers, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.5 in
Item Weight
10.9 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
2013-915178
TitleLeading
The
Synopsis
Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users. Here's what you'll find: The four intrinsic qualities of great customer service providers Customer service tips on how to say no without alienating your customer or end user Best practices for communicating with email, including examples Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques A six-step flow chart for handling customer and end user calls Customer service skills to use when the customer or end user is wrong How to work with the different generations in the workplace Motivational stories of human triumph with reflection and discussion questions Techniques for overcoming personal and professional obstacles All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo", just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.
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Bargain Book Stores
99,2% de votos positivos•3,3 millones artículos vendidos
Registrado como vendedor profesional
Votos de vendedor (1.270.260)
- 7***j (820)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well-packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.
- 6***c (480)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaThe items were just as shown and in excellent condition. The books were very well packed for shipping. I will continue to do business with the seller. The prices are reasonable and the shipping cost are very good. The seller is great at communicating with the buyers keeping the parties well informed about the tranactions. Highly recommended! A+++++++Pompano Beach: A History (Paperback or Softback) (#387375874685)
- e***- (86)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaFantastic experience all around! The transaction was fast and easy, with smooth communication every step of the way. The item arrived quickly, was securely packaged, and matched the description perfectly. Seller was responsive, helpful, and clearly cares about providing great service. One of the best eBay sellers I’ve had the pleasure of dealing with. 10 out of 10—highly recommended! Would absolutely buy from again without hesitation. Thanks so much!The Jewish War of Survival (Paperback or Softback) (#365451036486)