Total Quality Management by Dale H. Besterfield, Glen Besterfield 3rd Edition

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Características del artículo

Estado
Nuevo: Libro nuevo, sin usar y sin leer, que está en perfecto estado; incluye todas las páginas sin ...
ISBN
9780130993069
Categoría

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Product Identifiers

Publisher
Prentice Hall PTR
ISBN-10
0130993069
ISBN-13
9780130993069
eBay Product ID (ePID)
2354353

Product Key Features

Number of Pages
640 Pages
Publication Name
Total Quality Management
Language
English
Publication Year
2002
Subject
Total Quality Management, Quality Control
Type
Textbook
Author
Mary Besterfield-Sacre, Dale H. Besterfield, Glen Besterfield
Subject Area
Business & Economics
Format
Hardcover

Dimensions

Item Height
1.5 in
Item Weight
46.1 Oz
Item Length
7.9 in
Item Width
9.6 in

Additional Product Features

Edition Number
3
Intended Audience
College Audience
LCCN
2002-074916
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
658.4013
Table Of Content
I. PRINCIPLES And PRACTICES. 1. Introduction. 2. Leadership. 3. Customer Satisfaction. 4. Employee Involvement. 5. Continuous Process Improvement. 6. Supplier Partnership. 7. Performance Measures. II. TOOLS AND TECHNIQUES. 8. Benchmarking. 9. Information Technology. 10. Quality Management Systems. 11. Environmental Management Systems. 12. Quality Function Deployment (QFD). 13. Quality By Design. 14. Failure Mode and Effect Analysis (FMEA). 15. Products Liability. 16. Total Productivity Maintenance. 17. Management Tools. 18. Statistical Process Control (SPC). 19. Experimental Design. 20. Taguchi's Quality Engineering. Appendix. References. Index.
Synopsis
For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments. Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.
LC Classification Number
HD62.15.T6792 2003

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    Never shipped, packaging poor (because it was never packaged much less sent), never received. Imaginary is not hire it was described. No value other than total waste of time. The only positive is, after inquiring more than a week after “a shipping label was created” with no contract from this seller, I was told they could not find it and promptly refunded without having to get eBay involved. Then asked for positive feedback. Sorry, but no. My time is worth way more than that.
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