Perfume Brands Limited (Trading as Coco Chahine) is a wholesale distributor for renowned retailers worldwide. We are registered on eBay as business sellers and have obtained all necessary authorizations and legal rights to sell branded fragrances to any destination globally.
Please read the following notes and terms carefully. It is crucial that you understand everything outlined here before making your purchase.
Taxation: You are responsible for paying any customs or duty fees required by your local customs authority. However, we offer buyers from 27 European countries the opportunity to receive their products tax-free, without incurring additional VAT or tax charges (this applies only to European eBay listings for parcels shipped from within the EU). We can pre-pay 20% of the sale value to your customs authorities upfront, and this cost is included in the purchase price.
The 27 EU countries we support are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Note: This message is directed to all copyright owners of the designer fragrances and brands we sell. According to international law, the Distance Selling Regulations Act clearly states that branded designer fragrances may be sold online on eBay to eligible markets, provided that the items are new, unboxed, unopened, sealed, and in their original retail packaging. All products we offer meet this description; none are used, opened, testers, or marketed as not for sale, unless specified otherwise.
We have experienced some VeRO disputes in the past; however, these occurred before we obtained our wholesale agreement with authorized suppliers and registered as a business seller on eBay. If you have any doubts or concerns, please contact us privately. We will gladly provide you with all necessary information to support our claims.
We kindly ask that you refrain from reporting our items for policy violations. Such actions are not only unwarranted but can complicate matters further. They may force us to engage with you via email or through eBay support to contest your claim—an unnecessary process since we can directly demonstrate our legal rights without involving a third party. Thank you for your understanding and cooperation.
Important Note to Our Customers in the Following Countries: Argentina, Brazil, Mexico, Eastern European countries (not part of the EU), much of Africa, two-thirds of Asia, the Caribbean, Oceania, and any other regions where we may use less common couriers for parcel delivery.
We want to inform you of a known issue with local postal services in your countries. Often, domestic couriers (not the original shipping courier) hold parcels in their sorting facilities for extended periods without notifying customers. To mitigate this problem, we provide tracking information for all shipments so that you can monitor your parcel s delivery progress daily.
It is crucial that you pay close attention to this matter. The longer a parcel remains unclaimed, the greater the risk of it being lost or going missing. Our company does not have the capacity to notify customers regarding these issues due to our workload. Once your items arrive in your home country, we are no longer liable for them.
When your tracking information indicates that your parcel is at a sorting facility in your country, it is imperative that you act promptly and contact the courier directly. Please disregard this notice if a well-established door-to-door courier service such as DPD, DHL, UPS or FedEx is used for your shipment. Thank you for your understanding and cooperation.
Another Important Note for Buyers from Certain Countries: We want to inform customers in regions such as Indonesia, Brazil, China and India that some previous buyers have reported excessively high import duties imposed by your VAT/tax authorities—often double or triple the standard rates. Please ensure you are aware of this issue before making a purchase. Do not proceed unless you are comfortable with the potential for significant import fees mandated by your government. For further information, we recommend contacting your tax-related authorities.
Additionally, please note that the photos used in our listings are sourced from our suppliers, and no copyright infringement is intended. These images are for illustrative purposes only. For instance, if a photo depicts a perfume bottle alongside its retail box, it does not imply that the item is unboxed or opened, nor does it indicate that you will receive two units of the same fragrance at the listed price. The image merely illustrates what the product may look like outside of its packaging.
Furthermore, be aware that some photos may be digitally enhanced using photo editing software to improve their presentation; this can result in more vivid and glossy colors. Consequently, the actual product may not match these images precisely, and the colors of the containers (especially glass) and any interior liquid might differ slightly in tone. Variations can also occur based on different monitor screens. We do not modify these images and publish them as received from our suppliers. Thank you for your understanding.
Returns Policy: Please review our returns policy located within the listings of our items, either in the description area or at the bottom of the page, alongside payment details. If you have any questions, feel free to message us.
We provide tracking for all parcels we send. You will receive tracking information as soon as your parcel is shipped, so please utilize it and monitor the progress of your delivery. In cases where parcels are delayed, seized, or lost by postal carriers, we cannot be held fully responsible. However, we will assist you in resolving any issues and tracing the problem. Often, you may need to contact the carriers directly, and we can help facilitate that communication.
Please note that customs charges and duty fees are beyond our control and are governed by the laws and regulations of the destination country. Be prepared for these additional expenses on top of your purchase price (unless you reside in one of the 27 European countries mentioned in our Taxation note). We do not manage customs authorities nor receive compensation from them (except for those 27 EU nations where we pre-pay taxes).
If you live in one of these 27 countries and receive a separate VAT tax bill, please contact us to request a tax refund. A copy of the tax bill is required for processing your refund. Thank you for your understanding and cooperation.
General Privacy Policy and GDPR Compliance Statement:
The EU General Data Protection Regulation (“GDPR”) came into force across the European Union on 25th of May 2018 and brought with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age.
The 21st Century brings with it broader use of technology, new definitions of what constitutes personal data, and a vast increase in cross-border processing. The new Regulation aims to standardise data protection laws and processing across the EU; affording individuals stronger, more consistent rights to access and control their personal information.
Our Commitment: Perfume Brands is committed to ensuring the security and protection of the personal information that we process on eBay, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognise our obligations in updating and expanding this program to meet the demands of the GDPR and the UK’s Data Protection Bill.
Perfume Brands is dedicated to safeguarding the personal information under our remit and in developing a data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation for the new Regulation. Our preparation and objectives for GDPR compliance have been summarised in this statement and include the development and implementation of new data protection roles, policies, procedures, controls and measures to ensure maximum and ongoing compliance.
How We are ready for the GDPR?: Perfume Brands already have a consistent level of data protection and security across our organisation, however, it is our ultimate goal to be fully compliant with the GDPR s law. Our preparation includes: -
* Information Audit - carrying out a company-wide information audit to identify and assess what personal information we hold, where it comes from, how and why it is processed and if and to whom it is disclosed.
* Policies & Procedures - [revising/implementing new] data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws.
* Data Protection – our main policy and procedure document for data protection have been overhauled to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy by design and the rights of individuals.
* Data Retention & Erasure – we have updated our retention policy and schedule to ensure that we meet the ‘data minimisation’ and ‘storage limitation’ principles and that personal information is stored, archived and destroyed compliantly and ethically. We have dedicated erasure procedures in place to meet the new ‘Right to Erasure’ obligation and are aware of when this and other data subject’s rights apply; along with any exemptions, response timeframes and notification responsibilities. eBay is the data controller and we are the data processor. Erasing the data is only possible for orders that we processed. It does not mean that your data on eBay itself will be removed unless you contact eBay with this particular request.
* Data Breaches – our breach procedures ensure that we have safeguards and measures in place to identify, assess, investigate and report any personal data breach at the earliest possible time. Our procedures are robust and have been disseminated to all employees, making them aware of the reporting lines and steps to follow.
* International Data Transfers & Third-Party Disclosures – where Perfume Brands stores or transfers personal information outside the EU, we have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data. Our procedures include a continual review of the countries with sufficient adequacy decisions, as well as provisions for binding corporate rules; standard data protection clauses or approved codes of conduct for those countries without. We carry out strict due diligence checks with all recipients of personal data to assess and verify that they have appropriate safeguards in place to protect the information, ensure enforceable data subject rights and have effective legal remedies for data subjects where applicable.
* Subject Access Request (SAR) – we have revised our SAR procedures to accommodate the revised 30-day timeframe for providing the requested information and for making this provision free of charge. Our new procedures detail how to verify the data subject, what steps to take for processing an access request, what exemptions apply and a suite of response templates to ensure that communications with data subjects are compliant, consistent and adequate.
* Legal Basis for Processing - we are reviewing all processing activities to identify the legal basis for processing and ensuring that each basis is appropriate for the activity it relates to. Where applicable, we also maintain records of our processing activities, ensuring that our obligations under Article 30 of the GDPR and Schedule 1 of the Data Protection Bill are met.
* Privacy Notice/Policy – we have revised our Privacy Notice(s) to comply with the GDPR, ensuring that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information.
* Obtaining Consent - we have revised our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information. We have developed stringent processes for recording consent, making sure that we can evidence an affirmative opt-in, along with time and date records; and an easy to see and access way to withdraw consent at any time.
* Direct Marketing - we have revised the wording and processes for direct marketing, including clear opt-in mechanisms for marketing subscriptions; a clear notice and method for opting out and providing unsubscribe features on all subsequent marketing materials.
* Data Protection Impact Assessments (DPIA) – where we process personal information that is considered high risk, involves large-scale processing or includes a special category/criminal conviction data; we have developed stringent procedures and assessment templates for carrying out impact assessments that comply fully with the GDPR’s Article 35 requirements. We have implemented documentation processes that record each assessment, allow us to rate the risk posed by the processing activity and implement mitigating measures to reduce the risk posed to the data subject(s).
* Processor Agreements – where we use any third-party to process personal information on our behalf (e. Payroll, Recruitment, Hosting etc), we have drafted compliant Processor Agreements and due diligence procedures for ensuring that they (as well as we), meet and understand their/our GDPR obligations. These measures include initial and ongoing reviews of the service provided, the necessity of the processing activity, the technical and organisational measures in place and compliance with the GDPR.
* Special Categories Data - where we obtain and process any special category information, we do so in complete compliance with the Article 9 requirements and have high-level encryptions and protections on all such data. Special category data is only processed where necessary and is only processed where we have first identified the appropriate Article 9(2) basis or the Data Protection Bill Schedule 1 condition. Where we rely on consent for processing, this is explicit and is verified by a signature, with the right to modify or remove consent being clearly signposted.
Data Subject Rights:
In addition to the policies and procedures mentioned above that ensure individuals can enforce their data protection rights, we provide easy to access information of an individual’s right to access any personal information that Perfume Brands processes about them and to request information about: -
- What personal data we hold about them.
- The purposes of the processing.
- The categories of personal data concerned.
- The recipients to whom the personal data has/will be disclosed.
- How long we intend to store your personal data for.
- If we did not collect the data directly from them, information about the source.
- The right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this.
- The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.
- The right to lodge a complaint or seek judicial remedy and who to contact in such instances.
- Information Security & Technical and Organisational Measures.
Perfume Brands takes the privacy and security of individuals and their personal information very seriously and takes every reasonable measure and precaution to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures.
GDPR Roles and Employees:
Perfume Brands has appointed a data privacy team to develop and implement our roadmap for complying with the new data protection Regulation. The team are responsible for promoting awareness of the GDPR across the organisation, assessing our GDPR readiness, identifying any gap areas and implementing the new policies, procedures and measures.
Perfume Brands understands that continuous employee awareness and understanding is vital to the continued compliance of the GDPR and have involved our employees in our preparation plans. We have implemented an employee training program specific to the which was provided to all employees prior to May 25th, 2018, and formed part of our induction and annual training program.
If you have any questions about our preparation for the GDPR, please contact us and ask to speak to our Data Protection Officer.
Best Regards,
Coco Chahine on eBay
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