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Customer Service Management Training 101 - 9780814417157
GBP 17,60
Aproximadamente20,68 EUR
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Envío:
GBP 17,33 (aprox. 20,36 EUR) International Priority Shipping a Estados Unidos mediante Programa de envíos globales de eBay.
Ubicado en: Aldershot, Reino Unido
Tarifas de importación:
Gratis (importe confirmado durante el pago y envío)
Entrega:
Entrega prevista entre el lun. 30 jun. y el mié. 9 jul. a 94104
Incluye seguimiento internacional
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60 días para devoluciones. El comprador paga el envío de la devolución..
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N.º de artículo de eBay:316328394582
Última actualización el 12 jun 2025 01:03:22 H.EspVer todas las actualizacionesVer todas las actualizaciones
Características del artículo
- Estado
- Book Title
- Customer Service Management Training 101
- ISBN
- 9780814417157
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Product Information
Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renee Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.
Product Identifiers
Publisher
HarperCollins Focus
ISBN-13
9780814417157
eBay Product ID (ePID)
109131024
Product Key Features
Number of Pages
224 Pages
Publication Name
Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Language
English
Subject
Marketing
Publication Year
2011
Type
Textbook
Format
Paperback
Dimensions
Item Height
234 mm
Item Weight
181 g
Item Width
190 mm
Additional Product Features
Country/Region of Manufacture
United States
Descripción del artículo del vendedor
Información de vendedor profesional
Número de IVA: GB 976952259
Remito facturas con el IVA desglosado aparte.
CRN: 06687355
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- u***t (2246)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaA smooth and professional transaction throughout. The item was exactly as described, clearly listed, and fairly priced. Communication from the seller was prompt, polite, and helpful, with dispatch confirmed quickly. The parcel was securely packaged and arrived in excellent condition, ahead of the expected delivery date. Care was taken at every stage of the process. I would be happy to buy from this seller again—many thanks for a reliable and well-handled sale.
- w***r (65)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaItem as described and despatched in quick time. Item arrived within 3 days and was well packaged. Item was much cheaper than I found elsewhere online. I had a query about my order and the seller responded on the same day and sorted everything out. Would happily buy from seller againAbsolute Swamp Thing by Alan Moore Vol. 3 - 9781779512192 (#314607417279)
- 0***1 (1209)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaThe book was described accurately and is in brand new condition. It was one of the cheapest new copies on EBay. It was posted in very secure cardboard packaging and was delivered quite quickly. To be honest, buyer communications weren’t great but I don’t massively care about them as long as I get the item - which I did.
BOOKS etc.
99,5% de votos positivos•1,8 millones artículos vendidos
Registrado como vendedor profesional
Votos de vendedor (589.283)
- u***t (2246)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaA smooth and professional transaction throughout. The item was exactly as described, clearly listed, and fairly priced. Communication from the seller was prompt, polite, and helpful, with dispatch confirmed quickly. The parcel was securely packaged and arrived in excellent condition, ahead of the expected delivery date. Care was taken at every stage of the process. I would be happy to buy from this seller again—many thanks for a reliable and well-handled sale.
- w***r (65)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaItem as described and despatched in quick time. Item arrived within 3 days and was well packaged. Item was much cheaper than I found elsewhere online. I had a query about my order and the seller responded on the same day and sorted everything out. Would happily buy from seller againAbsolute Swamp Thing by Alan Moore Vol. 3 - 9781779512192 (#314607417279)
- 0***1 (1209)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaThe book was described accurately and is in brand new condition. It was one of the cheapest new copies on EBay. It was posted in very secure cardboard packaging and was delivered quite quickly. To be honest, buyer communications weren’t great but I don’t massively care about them as long as I get the item - which I did.