Imagen 1 de 8
Galería
Imagen 1 de 8
A Guide to Customer Service Skills for the Service Desk Professional by Knapp
USD18,95
Aproximadamente16,63 EUR
o Mejor oferta
Estado:
En muy buen estado
Libro que se ha leído y que no tiene un aspecto nuevo, pero que está en un estado excelente. No hay desperfectos visibles en la tapa y se incluye sobrecubierta, si procede, para las tapas duras. Todas las páginas están en perfecto estado, sin arrugas ni roturas y no falta ninguna. El texto no está subrayado ni resaltado de forma alguna, y no hay anotaciones en los márgenes. Puede presentar marcas de identificación mínimas en la contraportada o las guardas. Muy poco usado. Consulta el anuncio del vendedor para obtener más información y la descripción de cualquier posible imperfección.
- ¡Cómpralo ya!A Guide to Customer Service Skills for the Service Desk Professional by Knapp
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Envío:
Gratis USPS Media MailTM.
Ubicado en: Ponte Vedra, Florida, Estados Unidos
Entrega:
Entrega prevista entre el jue. 12 jun. y el mié. 18 jun. a 94104
Devoluciones:
30 días para devoluciones. El comprador paga el envío de la devolución..
Pagos:
Compra con confianza
El vendedor asume toda la responsabilidad de este anuncio.
N.º de artículo de eBay:286572039139
Características del artículo
- Estado
- Publication Date
- 2014-05-07
- Book Title
- A Guide to Customer Service Skills for the Service Desk Professio
- Edition Number
- 4
- ISBN
- 9781285063584
Acerca de este producto
Product Identifiers
Publisher
Cengage Learning
ISBN-10
1285063589
ISBN-13
9781285063584
eBay Product ID (ePID)
173789795
Product Key Features
Number of Pages
544 Pages
Publication Name
Guide to Customer Service Skills for the Service Desk Professional
Language
English
Subject
Management Information Systems, Customer Relations, Information Management, Information Technology
Publication Year
2014
Features
Revised
Type
Textbook
Subject Area
Computers, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
8.9 in
Item Weight
23.2 Oz
Item Length
0.8 in
Item Width
7.2 in
Additional Product Features
Edition Number
4
Intended Audience
College Audience
Dewey Edition
22
TitleLeading
A
Illustrated
Yes
Dewey Decimal
004.0688
Table Of Content
1. Achieving High Customer Satisfaction.2. Developing Strong Listening and Communication Skills.3. Winning Telephone Skills.4. Technical Writing Skills for Support Professionals.5. Handling Difficult Customer Situations.6. Solving and Preventing Incidents and Problems.7. Business Skills for Technical Professionals.8. Teams and Team Players in a Service Desk Setting.9. Minimizing Stress and Avoiding Burnout.Capstone Project: Service Desk Site Visit.Appendix A: Service Desk Resources.Glossary.
Edition Description
Revised edition
Synopsis
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.
LC Classification Number
QA76.9.T43
Descripción del artículo del vendedor
Acerca de este vendedor
JaxStacks
100% de votos positivos•1,4 mil artículos vendidos
Registrado como vendedor particularPor tanto, no se aplican los derechos de los consumidores derivados de las leyes de protección de los consumidores de la UE. La Garantía al cliente de eBay sigue aplicando a la mayoría de compras. Más informaciónMás información
Votos de vendedor (410)
- l***u (28)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaThe item is in even better condition than I expected, shipped in the original box and in separate bags just as if they were brand new. The seller responded quickly to an inquiry and had the item ready for shipping and tracking number provided the day of purchase. Excellent seller, super easy transaction. Highly recommend!Labeda Voodoo U3 Black "Red" Roller Skates - Men’s Size 5 / Women’s Size 6 (#285935491097)
- s***g (34)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaGreat seller! fast shipping wonderful packing Also came with instructions on how to put it together which was very helpful and exactly how it was described in the listing. Also, it was a great value
- e***8 (563)- Votos emitidos por el comprador.Mes pasadoCompra verificadaItem just as described. Fast shipping, well packaged, and excellent communication