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Product Identifiers
PublisherCengage Learning
ISBN-101305280261
ISBN-139781305280267
eBay Product ID (ePID)229067685
Product Key Features
Number of Pages528 Pages
Publication NameCommunicating for Results : a Guide for Business and the Professions
LanguageEnglish
SubjectTheater / General, Speech, General, Management
Publication Year2017
FeaturesRevised
TypeTextbook
AuthorCheryl Hamilton
Subject AreaDrama, Performing Arts, Language Arts & Disciplines, Business & Economics
SeriesMindtap Course List Ser.
FormatTrade Paperback
Dimensions
Item Height10 in
Item Weight34.4 Oz
Item Length1 in
Item Width8 in
Additional Product Features
Edition Number11
Intended AudienceCollege Audience
LCCN2016-947574
Dewey Edition23
IllustratedYes
Dewey Decimal658.4
Edition DescriptionRevised edition
Table Of ContentUnit I: UNDERSTANDING COMMUNICATION IN THE WORKPLACE.Analyze This Real-Life Case: Wal-Mart: Ethics Choices and Communication Challenges.1. Communication and Ethics at Work: What You Should Know. 2. Organizations in the Workplace: Which Ones Fit You Best? 3. Handling Conflict, Cultural Diversity, and Relationships in the Workplace.Unit II: PERSONALIZING COMMUNICATION IN THE WORKPLACE.Analyze this Real-Life Case: An Engineer's Experience with Communication and Listening. 4. Effective Listening. 5. Nonverbal Communication. 6. Anxiety, Technology, and Other Communication Obstacles.Unit III: MAXIMIZING COMMUNICATION IN THE WORKPLACE. Analyze This Real-Life Case: Amazon: Hiring Practices That Continue to "Raise the Bar." 7. Basic Information for All Types of Interviews. 8. The Employment Interview. 9. Small-Group Communication and Problem Solving. 10. Participation and Leadership in Teams.Unit IV: POLISHING ORAL AND WRITTEN COMMUNICATION IN THE WORKPLACE. Analyze This Real-Life Case: Harry Markopolos: Why Didn't Anyone Heed His Warnings About Madoff? 11. Informative Presentations: Plan, Research, Organize, and Deliver. 12. Verbal and Visual Supporting Materials. 13. Persuasive Presentations: Individual or Team. 14. Written Communication.
SynopsisCOMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, 11th Edition, equips you with the basic concepts and techniques you need to successfully communicate in today's business world, regardless of your current level of experience. Covering every aspect of the communication process, the text gives you a competitive edge in any business situation -- using social media more effectively, conducting professional interviews, making skilled presentations with professional visual aids, assuming a leadership role, participating in successful teams, and more. Online video clips of common professional scenarios paired with chapter concepts give you a realistic view into the business world, while Polishing Your Career Skills features provide diagnostic tools to help you sharpen your skills. In addition, MindTap Communication provides an interactive learning solution to help you maximize your course success.