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The Trusted Advisor by Charles H. Green, David H. Maister and Robert M....
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“Very good to like new condition with wear.”
En muy buen estado
Libro que se ha leído y que no tiene un aspecto nuevo, pero que está en un estado excelente. No hay desperfectos visibles en la tapa y se incluye sobrecubierta, si procede, para las tapas duras. Todas las páginas están en perfecto estado, sin arrugas ni roturas y no falta ninguna. El texto no está subrayado ni resaltado de forma alguna, y no hay anotaciones en los márgenes. Puede presentar marcas de identificación mínimas en la contraportada o las guardas. Muy poco usado. Consulta el anuncio del vendedor para obtener más información y la descripción de cualquier posible imperfección.
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USD5,22 (aprox. 4,48 EUR) USPS Media MailTM.
Ubicado en: Ore City, Texas, Estados Unidos
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Entrega prevista entre el jue. 14 ago. y el mié. 20 ago. a 94104
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N.º de artículo de eBay:256246682536
Características del artículo
- Estado
- En muy buen estado
- Notas del vendedor
- “Very good to like new condition with wear.”
- Country/Region of Manufacture
- United States
- Original/Facsimile
- Original
- ISBN
- 9780743212342
Acerca de este producto
Product Identifiers
Publisher
Free Press
ISBN-10
0743212347
ISBN-13
9780743212342
eBay Product ID (ePID)
2073212
Product Key Features
Book Title
Trusted Advisor
Number of Pages
256 Pages
Language
English
Publication Year
2001
Topic
Customer Relations, Consulting, Management
Illustrator
Yes
Genre
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.7 in
Item Weight
8.3 Oz
Item Length
8.4 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
Dewey Edition
21
TitleLeading
The
Reviews
Carl SternCEO, Boston Consulting GroupAn invaluable road map to all those who seek to develop truly special relationships with their clients., Professor Charles FombrunLeonard N. Stern School of Business, New York UniversityThe Trusted Advisorgets to the heart and soul of the advice business. This path-breaking book is a must-read., William F. Stasiorsenior chairman and former CEO, Booz-Allen & HamiltonThis book is engaging, enjoyable, and absolutely on target. It is packed with truth.The Trusted Advisorwill guide success not just in the advisory professions but in leadership and life as well., Tom Petersauthor of The Professional Service 50 This is a brilliant -- and practical -- book. In our "world gone mad," trust is, paradoxically, more important than ever., Professor Charles FombrunLeonard N. Stern School of Business, New York University The Trusted Advisor gets to the heart and soul of the advice business. This path-breaking book is a must-read., Carl Stern CEO, Boston Consulting GroupAn invaluable road map to all those who seek to develop truly special relationships with their clients., Tom Peters author of The Professional Service 50 This is a brilliant -- and practical -- book. In our "world gone mad," trust is, paradoxically, more important than ever., Carl Stern CEO, Boston Consulting Group An invaluable road map to all those who seek to develop truly special relationships with their clients., Professor Charles Fombrun Leonard N. Stern School of Business, New York University The Trusted Advisor gets to the heart and soul of the advice business. This path-breaking book is a must-read., Professor Charles FombrunLeonard N. Stern School of Business, New York University The Trusted Advisorgets to the heart and soul of the advice business. This path-breaking book is a must-read., William F. Stasior senior chairman and former CEO, Booz-Allen & Hamilton This book is engaging, enjoyable, and absolutely on target. It is packed with truth. The Trusted Advisor will guide success not just in the advisory professions but in leadership and life as well., William F. Stasiorsenior chairman and former CEO, Booz-Allen & HamiltonThis book is engaging, enjoyable, and absolutely on target. It is packed with truth. The Trusted Advisor will guide success not just in the advisory professions but in leadership and life as well., Tom Petersauthor ofThe Professional Service 50This is a brilliant -- and practical -- book. In our "world gone mad," trust is, paradoxically, more important than ever.
Dewey Decimal
658.4/6
Table Of Content
Contents Introduction How to Use This Book Part One: Perspectives on Trust A Sneak Preview What would be the benefits if your clients trusted you more? What are the primary characteristics of a trusted advisor? What Is a Trusted Advisor? What do great trusted advisors all seem to do? Earning Trust What are the dynamics of trusting and being trusted? How to Give Advice How do you ensure your advice is listened to? The Rules of Romance: Relationship Building What are the principles of building strong relationships? The Importance of Mindsets What attitudes must you have to be effective? Sincerity or Technique? Do you really have to care for those you advise? Part Two: The Structure of Trust Building The Trust Equation What are the four key components that determine the extent of trust? The Development of Trust What are the five stages of trust-building? Engagement How do you get clients to initiate discussions with you? The Art of Listening How can you improve your listening skills? Framing the Issue How can you help clients look at their issues in a fresh way? Envisioning an Alternate Reality How can you help clients clarify what they're really after? Commitment How do you ensure clients are willing to do what it takes to solve their problems? Part Three: Putting Trust to Work What's So Hard About All This? Why are truly trust-based relationships so scarce? Differing Client Types How do you deal with clients of differing types? The Lieutenant Columbo Approach What can we learn from an unorthodox winner? The Role of Trust in Getting Hired How do you create trust at the outset of a relationship? Building Trust on the Current Assignment How can you conduct your assignment in a way that adds to trust? Re-earning Trust Away from the Current Assignment How can you build trust when you're not working on an assignment? The Case of Cross-Selling Why is cross-selling so hard, and what can be done about it? The Quick-Impact List to Gain Trust What are the key things you should do first? Appendix: A Compilation of Our Lists A comprehensive summary and list of concepts, insights, tips, and tactics. Acknowledgments Notes and References Index About the Authors
Synopsis
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike., Bestselling author David Maister teams up with Charles H. Green and Robert M. Galford to bring us the essential tool for all consultants, negotiators, and advisors. In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.
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- 3***9 (650)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaFast despatch and received well packaged, as described/pictured and lovely communication - thanks for your kind note and great order! Much appreciated from the UK! 🫶🏻
- l***s (58)- Votos emitidos por el comprador.Último añoCompra verificadaThe appearance in the photo is good and the seller description matched the product delivered. The book is in very good quality and the correct condition stated. The seller took care in packaging which a great value. This is a Great Seller.Writing with Clarity and Style : A Guide to Rhetorical Devices for... (#256682883798)
- -***0 (1)- Votos emitidos por el comprador.Último añoCompra verificadaThe item came well packaged with bubble wrap. The book was just as described by the seller. I was skeptical at first but I’m surprised how well it came in. Thanks!Human Biology : Concepts and Current Issues By Michael D. Johnson (#256716160736)
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2B Read Again Books and More
100% de votos positivos•143 artículos vendidos
Registrado como vendedor particularPor tanto, no se aplican los derechos de los consumidores derivados de las leyes de protección de los consumidores de la UE. La Garantía al cliente de eBay sigue aplicando a la mayoría de compras. Más informaciónMás información
Votos de vendedor (46)
- 3***9 (650)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaFast despatch and received well packaged, as described/pictured and lovely communication - thanks for your kind note and great order! Much appreciated from the UK! 🫶🏻
- l***s (58)- Votos emitidos por el comprador.Último añoCompra verificadaThe appearance in the photo is good and the seller description matched the product delivered. The book is in very good quality and the correct condition stated. The seller took care in packaging which a great value. This is a Great Seller.Writing with Clarity and Style : A Guide to Rhetorical Devices for... (#256682883798)
- -***0 (1)- Votos emitidos por el comprador.Último añoCompra verificadaThe item came well packaged with bubble wrap. The book was just as described by the seller. I was skeptical at first but I’m surprised how well it came in. Thanks!Human Biology : Concepts and Current Issues By Michael D. Johnson (#256716160736)