Imagen 1 de 1
Galería
Imagen 1 de 1
¿Quieres vender uno?
Message Me: The Future of Customer Service in the Era of Social Messaging and Ar
USD17,80
Aproximadamente15,29 EUR
Estado:
Aceptable
Libro con un desgaste evidente. La tapa puede tener algunos desperfectos, pero el libro está entero. La encuadernación puede estar ligeramente deteriorada, pero mantiene su integridad. Es posible que tenga anotaciones en los márgenes, texto subrayado o resaltado, pero conserva todas las páginas y no tiene ningún desperfecto que dificulte su lectura o comprensión. Consulta el anuncio del vendedor para obtener más información y la descripción de cualquier posible imperfección.
- ¡Cómpralo ya!Message Me: The Future of Customer Service in the Era of Social Messaging and Ar
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Envío:
Gratis Standard Shipping.
Ubicado en: Columbus, Ohio, Estados Unidos
Entrega:
Entrega prevista entre el jue. 14 ago. y el mar. 19 ago. a 94104
Devoluciones:
No se aceptan devoluciones.
Pagos:
Compra con confianza
El vendedor asume toda la responsabilidad de este anuncio.
N.º de artículo de eBay:256178668889
Última actualización el 15 jul 2025 09:00:14 H.EspVer todas las actualizacionesVer todas las actualizaciones
Los beneficios netos se destinarán a Goodwill Columbus
- Anuncio oficial de eBay for Charity. Más información
- Esta venta beneficia a un afiliado sin ánimo de lucro.
Características del artículo
- Estado
- ISBN
- 9781543933710
Acerca de este producto
Product Identifiers
Publisher
BookBaby
ISBN-10
1543933718
ISBN-13
9781543933710
eBay Product ID (ePID)
6038391329
Product Key Features
Book Title
Message Me : The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence
Number of Pages
180 Pages
Language
English
Topic
Customer Relations
Publication Year
2018
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.7 in
Item Weight
16.5 Oz
Item Length
9.2 in
Item Width
6.2 in
Additional Product Features
Intended Audience
Trade
Synopsis
The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only a handful of customer service leaders are embracing this future. Social messaging and artificial intelligence (AI) are ready and waiting for customer service leaders to use in the race to serve customers faster, better, and more efficiently than ever before. Message Me is part roadmap and part toolbox for customer service leaders who want to adapt to the changing service landscape shaped by social media, automation and smartphones. Conversocial CEO Joshua March draws on his years of experience in the social customer service space to provide case studies, clear recommendations, practical examples and a valuable framework that customer service leaders can start using immediately. Covering the rise of social messaging, bots and artificial intelligence, the book details the steps service leaders need to take to compete in this new environment, including the six pillars for the future of customer service: -Be prepared for crises in the social era-Lean-in to the power of messaging-Make effective use of bot technology-Deploy artificial intelligence effectively-Adopt a messaging approach to all digital channels-Use social agents as the model for future customer service teams, The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only a handful of customer service leaders are embracing this future. Social messaging and artificial intelligence (AI) are ready and waiting for customer service leaders to use in the race to serve customers faster, better, and more efficiently than ever before. Message Me is part roadmap and part toolbox for customer service leaders who want to adapt to the changing service landscape shaped by social media, automation and smartphones. Conversocial CEO Joshua March draws on his years of experience in the social customer service space to provide case studies, clear recommendations, practical examples and a valuable framework that customer service leaders can start using immediately. Covering the rise of social messaging, bots and artificial intelligence, the book details the steps service leaders need to take to compete in this new environment, including the six pillars for the future of customer service: -Be prepared for crises in the social era-Lean-in to the power of messaging-Make effective use of bot technology-Deploy artificial intelligence effectively-Adopt a messaging approach to all digital channels-Use social agents as the model for future customer service team, Social media, mobile messaging and artificial intelligence are changing customer service forever. Are you ready for the change?, The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only a handful of customer service leaders are embracing this future. Social messaging and artificial intelligence (AI) are ready and waiting for customer service leaders to use in the race to serve customers faster, better, and more efficiently than ever before. Message Me is part roadmap and part toolbox for customer service leaders who want to adapt to the changing service landscape shaped by social media, automation and smartphones. Conversocial CEO Joshua March draws on his years of experience in the social customer service space to provide case studies, clear recommendations, practical examples and a valuable framework that customer service leaders can start using immediately. Covering the rise of social messaging, bots and artificial intelligence, the book details the steps service leaders need to take to compete in this new environment, including the six pillars for the future of customer service:-Be prepared for crises in the social era-Lean-in to the power of messaging-Make effective use of bot technology-Deploy artificial intelligence effectively-Adopt a messaging approach to all digital channels-Use social agents as the model for future customer service teams
Descripción del artículo del vendedor
Información de vendedor profesional
Acerca de este vendedor
goodwillcolumbus
99,6% de votos positivos•13 mil artículos vendidos
Registrado como vendedor profesional
Votos de vendedor (3.491)
- z***r (1287)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaGreat seller, exactly as pictured/described. quick shipping, well packaged. Books arrived in very, very good shape. A very good value for the price. The regional Goodwill sellers always do a great job.
- c***t (491)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaExcellent condition, quality and value. Appearance is exactly as described. Well packaged. Rapid shipping. Excellent seller. Would definitely buy from again. A++++++
- s***e (38)- Votos emitidos por el comprador.Último añoCompra verificadaSeller provided excellent customer service. Provided me with pictures and answered all my questions before purchasing. Shipped fast, packed nicely/safely, and item arrived as described. Highly recommend Goodwill Columbus.Gossip Girl Collection - Box Set of 3 - von Ziegesar, Cecily - hardcover (#256663935592)
Más que explorar:
- Libros de texto Ciencias sociales,
- Libros de literatura y narrativa The Walking Dead,
- Libros libro de texto Ciencias sociales,
- Libros de texto Ciencias sociales en español,
- Libros de texto Ciencias sociales en inglés,
- Libros de literatura y narrativa The Walking Dead en inglés,
- Libros prácticos y de consulta, Ciencias sociales,
- Libros de formación de ciencias sociales para universitarios y adultos,
- Libros prácticos y de consulta, Ciencias sociales, en español,
- Libros libro de texto Ciencias sociales en español