By purchasing our product from this listing you agree in full to our terms and conditions:
1. Contract
1.1. These Terms and Conditions govern the supply of goods sold by Ferraris Piston Service Limited (No 04148298) of 6501 Solihull Parkway, Birmingham, Birmingham Business Park, B37 7WL, UK (we and us) to the customer (you). Our VAT number is GB770736710.
1.2. All transactions where you are placing an order and purchasing goods from us (whether verbally, electronically or in any other method we make available) are on the basis of these Terms and Conditions and are subject to acceptance by us by delivery of the goods to you, at which point a legally binding contract is constituted between us
1.3. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.
2. Orders
2.1. If you have selected a part using the car registration lookup, it is limited to the accuracy of the data provided by the Vehicle Registrations Office. Therefore, we cannot guarantee that any part found using this service will be 100% correct and it is your responsibility to verify that the attributes of the ordered parts are actually correct for your vehicle. It is your responsibility to ensure that you have ordered the correct part from us and that the part is suitable and fit for the purpose(s) they are intended to be used for by you.
2.2. You may place an order to purchase goods advertised for sale, by following the onscreen prompts to select the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “PLACE ORDER button on the checkout page.
2.3. All orders placed by you and purchases of goods by you from us are subject to acceptance by us (as described in clause 1.2). We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.
2.4. Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.
3. Price & Payment
3.1. The price payable for the goods you order or purchase is as set out on our listing at the time you place your order, plus any charges for delivery as advised to you. All prices include the current applicable VAT rate.
3.2. We may advertise some goods at a promotional price; where applicable you must quote the relevant promotion code, otherwise you may be charged the full price.
3.3. Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
3.4. We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
3.5. Payment can be made by most major credit or debit cards, by completing the relevant details on the checkout page.
3.6. By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it.
3.7. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the card refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase.
3.8. We recommend that you do not communicate your payment card details to anyone, including us, by email. Subject to clause 10.5, we cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
3.9. The format of our invoice to you will solely be dictated by us and we will not enter into any variation of our format.
4. Delivery & Title
4.1. We aim to deliver the goods in accordance with your order usually within the stated delivery time (except in exceptional circumstances) but not more than 30 days after the day you place your order, unless otherwise agreed between you and us, subject always to clause 6 and 14. We reserve the right to deliver an order in instalments by separate delivery shipments.
4.2. Before placing your order, please refer to the delivery options set out on our listing to ensure that we can deliver to your address. A valid signature may be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. We strongly suggest that you do not schedule fitment of any part until after you have received your order and checked all the goods are suitable for your purposes and do not have any defects or missing parts.
4.3. You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.
4.4. Without prejudice to clause 4.3, upon delivery of the goods to you or collection of the goods by you, the goods shall be at your risk and responsibility. In spite of delivery or collection, ownership (also known as title) in the goods shall not pass to you until you have paid the price for the goods in full. Until title in the goods passes from us to you, you shall: (i) not be entitled to use the goods; (ii) safely hold the goods for us; (iii) return the goods to us immediately if we ask you to; and (iv) be liable to us for any loss, damage or destruction of the goods. In addition, until title in the goods passes from us to you, you shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property. You grant us an irrevocable licence to enter, with or without vehicles, any of your premises for the purpose of inspecting or repossessing the goods.
4.5. Certain larger shipments to outlying regions of the UK such as Scottish Highlands, Northern Ireland and other islands, may incur a surcharge due to our courier charges. If this is the case we will inform you as soon as possible so you have the option to either cover the extra costs or cancel your order.
5. Product availability
5.1. All goods are subject to availability. While we endeavour to provide the goods to meet all orders and purchases, if we are unable to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 30 days.
6. Manufacturer s Warranties & Guarantees
6.1. Some of our goods are sold with a manufacturers warranty, guarantee or similar assurance (please see the relevant product description on our listing for further details). Any complaint, query or claim under a manufacturer s warranty, guarantee or similar assurance must be made to us in the first instance but, if we then tell you to, direct to the manufacturer. You are entirely responsible for choosing exactly the correct part for your vehicle. All liability for damages caused due to incorrect choice of part or incorrect fitment will be yours. We will not be liable for any costs arising under or related to any manufacturer s warranty, guarantee or similar assurance and to the extent that your claim is only under a manufacturer’s warranty, guarantee or similar assurance (and so is not covered by the remedies we offer you), we have no liability to you to honour that manufacturer’s warranty, guarantee or similar assurance.
6.2. Any manufacturer s warranty, guarantee or similar assurance applies in addition to your legal rights if you are a consumer.
7. Returns
7.1. For goods that are unused or unwanted, including where you wish to cancel your order, you have 30 days from the date of receiving the goods to request a return. (In the unlikely event that you tell us you wish to cancel before the goods are dispatched to you, refunds will be processed as described below.) This includes goods purchased which are not correct for your vehicle.
7.2. To initiate a return, please contact our customer service team within the 30 day period from delivery. Provide your order number and reason for return. We will provide you with a return authorisation and instructions. More details can be found in our Returns Policy here.
7.3. Subject to clause 10.5 (and footnotes 1 and 2 in our Returns Policy), all returned goods must be the goods which were originally sent to you and must be in their original, unused condition and include all original packaging and accessories. Unwanted returns may not be refunded or may be partially refunded if not returned in their original condition and packaging. For clarity, original condition means the following:
Unused
No grease, petrol, diesel, oil or any other substance on the goods or box
Nothing stuck or written on the branded box
All packaging as new with any seals intact
No marks which show fitment to a vehicle has been attempted
7.4. Unless we agree to provide you with a returns label, which is (subject to exceptions listed in our Returns Policy) at our sole discretion, you are responsible for the cost of returning the goods to us. We recommend using a trackable and insured shipping method.
7.5. Upon receiving the returned goods and verifying their condition, we will process a refund. Refunds will usually be processed within 48 hours of receiving the returned goods but may take up to 14 days.
7.6. We are unable to accept returns for goods which have been delivered more than 30 days ago unless they are the correct part for the vehicle and are experiencing an issue once they have been fitted to the vehicle. For these instances, please refer to clause 9 (Faulty goods).
7.7. Any rejection of a return, due to goods not being returned in their original condition or being received by us more than 30 days after delivery, will be communicated to you directly so please ensure to check your email or channel messages. Both the costs and responsibility of arranging return of these goods to you will be solely down to you. We are unable to arrange or pay for this. Rejected returns will be held by our Returns Centre for a maximum of 7 days to allow you to arrange a collection and our team will provide the details of how to arrange this. If no collection is advised within 7 days we will dispose of the goods and will be unable to issue a refund.
8. Damaged goods
8.1. On delivery if you can see the goods are visibly damaged, please do not accept the delivery of the order– this means they will be returned to us. If this happens, please contact us to notify us as soon as possible. If you realise after opening the box that the goods are damaged then you must please contact our customer service team as soon as possible and no later than 72 hours from delivery, providing your order number and reason for return. We will provide you with the next steps. More details can be found in our Returns Policy here.
9. Faulty goods
9.1. We provide a warranty for our goods which is valid from the date of delivery. This warranty only covers defects for goods which are listed as being the correct part for your vehicle and have been correctly fitted to the vehicle. Please note, the warranty period and other eligibility conditions vary across our product range based on a number of different factors so please see the relevant product listing for details or, if you are still unsure, contact us if you are unsure on the length of your warranty period or other eligibility conditions.
9.2. If you believe your goods are defective within the warranty period or other eligibility conditions, please contact our customer service team. We may offer a repair, replacement, or refund, depending on the nature of the defect. The choice of remedy is down to our sole discretion.
9.3. In order for a warranty claim to be investigated, we will request the following information. Further information, outside of that detailed below, may also be requested:
Customer order number
Vehicle registration number
Vehicle make
Vehicle model
Vehicle engine size
Year of vehicle manufacture
Date part fitted and removed
Mileage of vehicle when part fitted and removed
Detailed fault description
Fault code & emissions report (if applicable)
Full labour details (if applicable) as per clause 9.7.1
9.4. Please note, if not all of the above information is supplied we may not be able to validate your warranty claim and provide you with a resolution.
9.5. The warranty does not cover damage caused by misuse, neglect, accidents, unauthorised repairs, modifications, incorrect installation or if the part does not fit your vehicle.
9.6. If goods are returned to us under warranty and no fault is found during an investigation, then the warranty claim and any associated costs will be rejected.
9.7. Labour Cost Claims
9.7.1. If you wish to claim labour costs in relation to an issue with our goods, you must provide a full, paid labour invoice and receipt that clearly show the following details:
VAT number of the service provider (please see clause 9.7.6 below)
Invoice number for the labour service
The number of hours of work completed related to the issue
The cost of work completed related to the issue
Registration number of the vehicle
Mileage when work was completed
9.7.2. The labour invoice must be submitted to us within a reasonable timeframe from the completion of the labour work, which is typically within 30 days. All supporting documents in respect of labour claims must be submitted at the
same time as the warranty claim; you will not be able to claim for any associated costs if supporting documents are submitted after the submission of the warranty.
9.7.3. We will evaluate each claim on a case-by-case basis to determine if it meets the necessary criteria for reimbursement. We use industry specific data to calculate the expected amount of labour and will pay labour claims based on these figures.
9.7.4. Please be aware that submitting a claim for labour costs does not guarantee that any amount of this will be reimbursed. We reserve the right to accept or reject any part of the claim based on our discretion and assessment of its validity and adherence to these Terms and Conditions.
9.7.5. We will not consider costs relating to diagnostic testing or other components.
9.7.6. In order for us to consider a labour claim, the labour work must be completed and invoiced by a VAT-registered company or the company must be explicitly approved by Ferraris Piston Service Limited prior to the work being completed.
9.7.7. The labour invoice should be accompanied by any other documentation or information that we may reasonably require to assess the claim.
9.7.8. We will communicate with you regarding the status of your labour cost claim and may request additional information if necessary. Please ensure that your
contact information is up to date.
9.7.9. If your labour cost claim is approved, we will reimburse you for the approved labour costs in accordance with 9.7.3
9.7.10. Please note that these Terms and Conditions do not affect your statutory rights under UK consumer law. If you have any questions or concerns regarding these policies, please contact our customer service team for assistance.
10. Liability
10.1. If you purchase goods from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any:
10.1.1. loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
10.1.2. loss which arises when we are not at fault or in breach of these Terms and Conditions; and
10.1.3. business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).
10.2. If you are a trade/business customer, we shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than any refund we make under these Terms and Conditions or otherwise at our discretion.
10.3. Without prejudice to clause 10.2, if you are a trade/business customer, we shall not be liable to you(whether in contract, tort (including negligence), breach of statutory duty or otherwise)for any: (i) loss of profits, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
10.4. If you are a trade/business customer, you acknowledge and agree that these Terms and Conditions constitute the entire and only agreement between us.
10.5. Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.
10.6. Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.
10.7. If you are a trade/business customer and subject to clause 10.5, we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, if you are a trade/business customer, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.
11. Minimum Age Requirements for Specific Goods
11.1. Where you place an order for or otherwise purchase age-restricted goods such as solvents and knives, you confirm that you are over the age of 18 and that (where applicable) delivery will be accepted by a person over the age of 18. We reserve the right to cancel your order or purchase if we reasonably believe you do not meet the age restrictions for certain goods.
12. Termination
12.1. We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.
13. Force Majeure
13.1. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).
14. General
14.1. If any provision of these Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected. Our contract shall be governed by and interpreted in accordance with English law.
15. Listings
15.1. The information contained in the listings is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the listings are provided as is and as available and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through listings or from third parties will be correct, accurate, timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights
16. Contact Details
16.1. If you wish to make an order, cancel or discuss your order, or make a complaint with respect to your order, please contact us by email using ebay-taynaautoparts@tayna.co.uk or by using the contact method within the channel you bought through.
17. Privacy Policy
17.1. We understand our customer’s concerns regarding privacy and are fully committed to protecting it. The information we collect about you is firstly, to process your order and secondly to enable us to provide you with the best possible service. We will only use this information lawfully and in accordance with the Data Protection Act 1998. The type of information we collect includes your name and address, phone number, e-mail address, delivery address if different to your home records of any purchases you make from us. The information we hold about you will be accurate and up to date and you may check it by emailing us. If you find any inaccuracy we will delete or correct it promptly. Any information you supply to us is stored on a secure server and we follow strict procedures to prevent any unauthorised access. Tayna Autoparts do not sell or trade in any way, your personal information to others. Data collected by this site is used to: a) Take and fulfil customer orders b) Administer and enhance the site and service c) Only disclose information to third-parties for goods delivery purposes.
17.2. Information we do not collect: We do not store any credit or debit card details of our customer. All transactions are handled by PayPal or Stripe.
Data
The data shown here, especially the complete database, may not be copied. It is strictly prohibited to duplicate the data and database and distribute the same, and/or instruct third parties to engage in such activities, without prior consent from TecAlliance. Any use of content in a manner not expressly authorised constitutes copyright infringement and violators will be prosecuted
