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212 Service : The 10 rules for creationg a service Culture by Simple Truths and
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- ¡Cómpralo ya!212 Service : The 10 rules for creationg a service Culture by Simple Truths and
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Ubicado en: Gainesville, Georgia, Estados Unidos
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N.º de artículo de eBay:204542107059
Características del artículo
- Estado
- ISBN
- 9781608101276
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Product Identifiers
Publisher
Simple Truths, LLC
ISBN-10
1608101274
ISBN-13
9781608101276
eBay Product ID (ePID)
116428175
Product Key Features
Book Title
212 Service
Topic
General
Publication Year
2011
Language
English
Genre
Self-Help, Business & Economics
Format
Hardcover
Additional Product Features
Intended Audience
Trade
Synopsis
You may know the 212 degree concept for our original bestseller 212 The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212 concept, here it is in a nutshell- At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes. 212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.
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