Table Of ContentIntroduction1. Diversity Is Unavoidable, and Thats a Good Thing2. The Starting Place: Knowing Who You Are3. Creating a New Awareness: What You Didnt Learn in School4. The Invisible Boundary: How Privilege Affects Your Work and Life5. But Everyone I Know Agrees with Me: The Influence of Family and Friends6. Thats Not What I Mean: Effective, Respectful Communication7. Say What? Why Words Matter8. Making the Connection: The Four Relationship Vitals9. Keeping the Connection, Even When the Signal Is Faulty10. When the Golden Rule Isnt Working: Respectful Conflict ResolutionConclusion
SynopsisChock-full of fun exercises, surprising tips, and real-world case examples, Pamela A. Hays' Connecting Across Cultures: The Helper's Toolkit provides both students and professionals in health care and social service with the skills to develop re, An essential resource for health care students and professionals alike which provides practical strategies for developing respectful relationships with clients and the wider community., Chock-full of fun exercises, surprising tips, and real-world case examples, Pamela A. Hays Connecting Across Cultures: The Helpers Toolkit provides both students and professionals in health care and social service with the skills to develop respectful, smooth relationships with their clients and with the community at large. The book provides practical, hands-on strategies for connecting with people across differences related to ethnicity, religion, nationality, sexual orientation, disability, age, gender, and class. Since cross-cultural relationships add a level of difficulty to all the usual relationship challenges, this book will be applicable for almost every relationship you may encounter ., Chock-full of fun exercises, surprising tips, and real-world case examples, Connecting Across Cultures: The Helpers Toolkit provides both students and professionals in health care, education, and social services with the skills to develop respectful, smooth relationships with clients and the community at large. The book offers communication tools to defuse defensive interactions, resolve conflicts constructively, and engage respectfully. Written in a warm, inviting style, the author shares her own mistakes as she explains what not to do and how to do it better. The book provides practical, hands-on strategies for connecting with people across differences related to ethnicity, religion, nationality, sexual orientation, disability, age, gender, and class. Because cross-cultural relationships involve extra challenges, this book will help you with almost every relationship you encounter .