By completing a purchase or accessing digital content, you confirm that you have read, understood, and agree to be bound by FlukeFortune s Terms and Conditions.
(1) Introduction
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and FlukeFortune, (“Sole trader”, “we”, “us”, or “our”), concerning your access to and use of https: www.ebay.co.uk/str/flukefortune (the Store).
FlukeFortune is registered in England and Wales at Flat 9, Kerley Court, 3 Kerley Road, Bournemouth, Dorset, BH2 5DW, United Kingdom.
(2) Digital Products
All products through the Store are advertised and delivered to you digitally. No tangible item (e.g., DVD media) will be shipped to your physical address.
Digital products will be available in your eBay purchase history (https: www.ebay.co.uk/mye/myebay/purchase) within 1 hour of purchase confirmation during 9am–5pm (UK time) on business days. Purchases made outside these hours may be delivered on the next business day. You are responsible for ensuring your device meets the minimum system requirements, as specified in the product listing or available upon request at mail@flukefortune.com.
The terminology used to describe digital products vary; words include, but not limited to ‘Digital Download’, ‘Digital Good’, ‘Digital Code’, ‘Product Key’ or ‘Key’.
(3) Third-party Services and Content
The Store uses third-party services (e.g., eBay, payment processors, or delivery platforms) to facilitate transactions. We are not responsible for their performance, security, or availability. External links are secured with HTTPS, but you should verify their authenticity before accessing.
(4) Privacy Policy
We collect limited personal data (e.g., your email address for delivery) in accordance with GDPR and eBay’s Privacy Policy (https: www.ebay.co.uk/help/policies/member-behaviour-policies/user-privacy-notice-privacy-policy?id=4260). For details on our data practices, contact us by direct message.
(5) Refunds and Cancellation
Refunds are not available if:
- The product key has been disclosed, activated, or used.
- The request is made more than 30 days after purchase.
- The refund is sought due to dissatisfaction or device incompatibility.
To request a refund, contact us via eBay messaging or email at mail@flukefortune.com with your order details within 30 days of purchase. We will respond within 1 business day.
Refunds are subject to these Terms and eBay’s Money Back Guarantee (https: www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee?id=4210).
Under UK law, you have a 14-day right to cancel digital downloads, but this right is lost once the download or activation begins. By purchasing, you consent to waive this cancellation right upon delivery. For details, visit: https: www.which.co.uk/consumer-rights/advice/can-i-get-a-refund-on-a-digital-download-aRtaE3n02nm8#cancelling-a-digital-download.
(6) Copyright Infringements
To report a copyright infringement, email mail@flukefortune.com with: (1) a description of the copyrighted work, (2) the location of the infringing content, (3) your contact details, and (4) a statement that you own or control the copyright. We will investigate within 1 business day and remove or restrict infringing content as appropriate. We handle all claims in good faith and reserve the right to request additional information.
(7) Limitation of Liability
To the fullest extent permitted by law, FlukeFortune is not liable for any indirect, incidental, or consequential damages, including data loss, device damage, or compatibility issues, nor for any failure of digital products to meet your expectations or perform as intended.
(8) Governing Law and Dispute Resolution
These Terms are governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. For EU residents, you may use the European Commission’s Online Dispute Resolution platform (https: ec.europa.eu/consumers/odr/). We encourage you to contact us at mail@flukefortune.com to resolve issues informally before escalating.
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