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The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can,
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“Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
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Libro que se ha leído pero que está en buen estado. Daños mínimos en la tapa, incluidas rozaduras, pero sin roturas ni agujeros. Es posible que no incluya sobrecubierta para tapas duras. Tapa muy poco desgastada. La mayoría de las páginas están en buen estado con muy pocas arrugas o roturas. El texto subrayado a lápiz es prácticamente inexistente, no hay texto resaltado ni anotaciones en los márgenes. No faltan páginas. Consulta el anuncio del vendedor para obtener más información y la descripción de cualquier posible imperfección.
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Envío:
USD9,99 (aprox. 8,53 EUR) USPS Media MailTM.
Ubicado en: Multiple Locations, Estados Unidos
Entrega:
Entrega prevista entre el jue. 28 ago. y el jue. 4 sep. a 94104
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N.º de artículo de eBay:157212525818
Última actualización el 23 ago 2025 17:25:48 H.EspVer todas las actualizacionesVer todas las actualizaciones
Características del artículo
- Estado
- En buen estado
- Notas del vendedor
- “Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
- Book Title
- The Compassionate Geek: How Engineers, IT Pros, and Other Tech S,
- Topic
- Communication & Social Skills
- Narrative Type
- Communication & Social Skills
- Genre
- N/A
- Intended Audience
- N/A
- ISBN
- 9780983660736
Acerca de este producto
Product Identifiers
Publisher
Crawley International, Inc.
ISBN-10
0983660735
ISBN-13
9780983660736
eBay Product ID (ePID)
174839794
Product Key Features
Number of Pages
224 Pages
Language
English
Publication Name
Compassionate Geek : How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
Subject
Customer Relations, General
Publication Year
2013
Type
Textbook
Subject Area
Computers, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.5 in
Item Weight
10.9 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
2013-915178
TitleLeading
The
Synopsis
Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users. Here's what you'll find: The four intrinsic qualities of great customer service providers Customer service tips on how to say no without alienating your customer or end user Best practices for communicating with email, including examples Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques A six-step flow chart for handling customer and end user calls Customer service skills to use when the customer or end user is wrong How to work with the different generations in the workplace Motivational stories of human triumph with reflection and discussion questions Techniques for overcoming personal and professional obstacles All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo", just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.
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Votos de vendedor (104)
- i***h (1)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaI did not receive the item. I got a refund after reporting that I hadn’t received my order. eBay was responsive and supportive.
- b***t (472)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaThe item was adequately packaged, promptly shipped, and was exactly what was described. I am incredibly pleased with my purchase and would not hesitate to purchase from them again.Mossflower (Redwall) by Jacques (#167486100952)
- e***l (110)- Votos emitidos por el comprador.Mes pasadoCompra verificadaAccurately described sent promptly and good communication absolutely satisfied.