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Mastering Professional Services by Thomas E. Lah (2005, Hardcover)
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MASTERING PROFESSIONAL SERVICES By Thomas E Lah - Hardcover **BRAND NEW**.
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Product Identifiers
PublisherProfessional Services Press
ISBN-100976718405
ISBN-139780976718406
eBay Product ID (ePID)48420406
Product Key Features
Book TitleMastering Professional Services
Number of Pages260 Pages
LanguageEnglish
Publication Year2005
TopicCareers / General, General
IllustratorYes
GenreBusiness & Economics
AuthorThomas E. Lah
FormatHardcover
Dimensions
Item Height1 in
Item Weight22.1 Oz
Item Length9.2 in
Item Width6.2 in
Additional Product Features
Intended AudienceTrade
SynopsisCompanies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product companies are struggling in their attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are struggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultative support are learning there are significant differences in these service lines. Many times, the current professional service strategy for these companies is simply not sustainable. Mastering Professional Services is the first book to guide acompany through the process of designing a viable services strategy that complements a broader company portfolio. From the author of Building Professional Services: The Siren's Song, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering of the company.
