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Raving Fans by Ken Blanchard & Sheldon Bowles - Hardcover
USD3,00
Aproximadamente2,58 EUR
(USD3,00/Unit)
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Estado:
“Minimal wear on the dust jacket, covers and binding. There are no marks on the pages.”
En buen estado
Libro que se ha leído pero que está en buen estado. Daños mínimos en la tapa, incluidas rozaduras, pero sin roturas ni agujeros. Es posible que no incluya sobrecubierta para tapas duras. Tapa muy poco desgastada. La mayoría de las páginas están en buen estado con muy pocas arrugas o roturas. El texto subrayado a lápiz es prácticamente inexistente, no hay texto resaltado ni anotaciones en los márgenes. No faltan páginas. Consulta el anuncio del vendedor para obtener más información y la descripción de cualquier posible imperfección.
- ¡Cómpralo ya!Raving Fans by Ken Blanchard & Sheldon Bowles - Hardcover
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Recogida:
Recogida local gratis en Pierce, Colorado, Estados Unidos.
Envío:
USD4,47 (aprox. 3,84 EUR) USPS Media MailTM.
Ubicado en: Pierce, Colorado, Estados Unidos
Entrega:
Entrega prevista entre el jue. 14 ago. y el lun. 18 ago. a 94104
Devoluciones:
30 días para devoluciones. El vendedor paga el envío de la devolución.
Pagos:
Compra con confianza
El vendedor asume toda la responsabilidad de este anuncio.
N.º de artículo de eBay:135812129299
Características del artículo
- Estado
- En buen estado
- Notas del vendedor
- “Minimal wear on the dust jacket, covers and binding. There are no marks on the pages.”
- Signed
- No
- Custom Bundle
- No
- Ex Libris
- No
- Narrative Type
- Nonfiction
- Original Language
- English
- Intended Audience
- Young Adults
- Inscribed
- No
- Vintage
- No
- Personalize
- No
- Type
- Hardcover
- Personalized
- No
- Features
- Dust Jacket
- Country/Region of Manufacture
- United States
- ISBN
- 9780688123161
Acerca de este producto
Product Identifiers
Publisher
HarperCollins
ISBN-10
0688123163
ISBN-13
9780688123161
eBay Product ID (ePID)
598990
Product Key Features
Book Title
Raving Fans : a Revolutionary Approach to Customer Service
Number of Pages
160 Pages
Language
English
Topic
Customer Relations, Organizational Behavior, Management
Publication Year
1993
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.7 in
Item Weight
9.1 Oz
Item Length
8.2 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
LCCN
92-030255
Dewey Edition
21
Dewey Decimal
658.8/12
Synopsis
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results., "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
LC Classification Number
HF5415.5.B528 1993
Descripción del artículo del vendedor
Acerca de este vendedor
It Was the Best of Times for a Book
100% de votos positivos•5,7 mil artículos vendidos
Registrado como vendedor particularPor tanto, no se aplican los derechos de los consumidores derivados de las leyes de protección de los consumidores de la UE. La Garantía al cliente de eBay sigue aplicando a la mayoría de compras. Más informaciónMás información
Votos de vendedor (1.961)
- o***t (1008)- Votos emitidos por el comprador.Mes pasadoCompra verificada⭐⭐⭐⭐⭐ Great experience! Item arrived quickly, exactly as described, and was well-packaged. Excellent communication and smooth transaction-thank you!
- f***6 (108)- Votos emitidos por el comprador.Mes pasadoCompra verificadaThe book arrived fairly quickly, was very nicely packed and is in better condition than I expected, but it is just as described in the listing. Well worth the money for what I needed.
- s***t (1999)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaNice ornament as described, at a great price. Packaged with care and shipped quickly. Highly recommend this seller! Thanks :)Oval Ornament Frame by St. Nicholas Square (#135493093936)
Más que explorar:
It Was the Best of Times for a Book
100% de votos positivos•5,7 mil artículos vendidos
Registrado como vendedor particularPor tanto, no se aplican los derechos de los consumidores derivados de las leyes de protección de los consumidores de la UE. La Garantía al cliente de eBay sigue aplicando a la mayoría de compras. Más informaciónMás información
Votos de vendedor (1.961)
- o***t (1008)- Votos emitidos por el comprador.Mes pasadoCompra verificada⭐⭐⭐⭐⭐ Great experience! Item arrived quickly, exactly as described, and was well-packaged. Excellent communication and smooth transaction-thank you!
- f***6 (108)- Votos emitidos por el comprador.Mes pasadoCompra verificadaThe book arrived fairly quickly, was very nicely packed and is in better condition than I expected, but it is just as described in the listing. Well worth the money for what I needed.
- s***t (1999)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaNice ornament as described, at a great price. Packaged with care and shipped quickly. Highly recommend this seller! Thanks :)Oval Ornament Frame by St. Nicholas Square (#135493093936)