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Disney U: How Disney University Develops the World's Most Engaged, Loyal, and C…
2013, Hardcover
USD9,95
Aproximadamente8,63 EUR
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Nuevo
Libro nuevo, sin usar y sin leer, que está en perfecto estado; incluye todas las páginas sin defectos. Consulta el anuncio del vendedor para obtener más información.
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USD5,48 (aprox. 4,76 EUR) USPS Media MailTM.
Ubicado en: Bristol, Connecticut, Estados Unidos
Entrega:
Entrega prevista entre el jue. 26 jun. y el mar. 1 jul. a 94104
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N.º de artículo de eBay:134004956469
Última actualización el 10 abr 2024 21:07:52 H.EspVer todas las actualizacionesVer todas las actualizaciones
Características del artículo
- Estado
- Type
- Novel
- Era
- 2010s
- Narrative Type
- Nonfiction
- Original Language
- English
- Country/Region of Manufacture
- United States
- ISBN
- 9780071808071
Acerca de este producto
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071808078
ISBN-13
9780071808071
eBay Product ID (ePID)
150574628
Product Key Features
Book Title
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
Number of Pages
240 Pages
Language
English
Topic
Training, Organizational Behavior, Customer Relations, Workplace Culture
Publication Year
2013
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.9 in
Item Weight
15.9 Oz
Item Length
9.2 in
Item Width
6.2 in
Additional Product Features
Intended Audience
Trade
LCCN
2013-002473
Table Of Content
Table of Contents Note From the Author Prologue Pulling Back the Curtain: The Orientation Lesson #1: Setting the Stage for Success Lesson #2: Capture Hearts and Minds Lesson #3: It takes Art and Science Lesson #4: Gather Facts and Feelings Lesson #5: Be Willing to Change or Be Willing to Perish Lesson #6: Simplify the Complex Lesson #7: The Honeymoon Will End Lesson #8: Keep Plussing the Show Lesson #9: Beyond Orientation Lesson #10: The Language of Success Lesson #11: Giving Back Lesson#12: Communicate Globally Lesson #13: Work Hard, Play Hard Note from the Author
Synopsis
With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship "When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at DisneyUniversity will prove invaluable." -- Michael Eisner, Former CEO and Chairman, The Walt Disney Company When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years. How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards? The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U , Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century. To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success. PRAISE FOR Disney U : "I highly recommend Disney U to anyone interested in building an enduring market presence and brand." -- Stephen Cannon, President and Chief Executive Officer, Mercedes-Benz USA "Lipp's narratives reveal how Van and other Disney visionaries set the stage for a world-class organization by skillfully balancing both 'people' and 'technology.'" -- Debi Aubee, Vice President of Sales, Bose Corporation "Every leader should have the equivalent of a Van France at his or her side. Thanks to Doug Lipp, we can now tap into the brilliance of a man who helped Walt createThe Happiest Place on Earth." -- David Overton, Founder and Chief Executive Officer, The Cheesecake Factory "How does Disney University create such enthusiastic, loyal, and customer-centered employees, year after year? Now, for the first time, Doug Lipp takes us on a journey backstage to answer this pivotal question." -- John G. Veres III, Ph.D., Chancellor, Auburn University at Montgomery "Doug Lipp shares terrific stories about Disney that underscore the importance of creating an organizational culture with an unwavering dedication to superlativeservice and exceptional quality, both for employees and customers. He then takes it a step further by explaining how to bring these values to life for your organization." -- Christine A. Morena, Executive Vice President of Human Resources, Saks Incorporated, With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship "When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at DisneyUniversity will prove invaluable." -- Michael Eisner, Former CEO and Chairman, The Walt Disney Company When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years. How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards? The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U , Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century. To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success. PRAISE FOR Disney U "I highly recommend Disney U to anyone interested in building an enduring market presence and brand." -- Stephen Cannon, President and Chief Executive Officer, Mercedes-Benz USA "Lipp's narratives reveal how Van and other Disney visionaries set the stage for a world-class organization by skillfully balancing both 'people' and 'technology.'" -- Debi Aubee, Vice President of Sales, Bose Corporation "Every leader should have the equivalent of a Van France at his or her side. Thanks to Doug Lipp, we can now tap into the brilliance of a man who helped Walt createThe Happiest Place on Earth." -- David Overton, Founder and Chief Executive Officer, The Cheesecake Factory "How does Disney University create such enthusiastic, loyal, and customer-centered employees, year after year? Now, for the first time, Doug Lipp takes us on a journey backstage to answer this pivotal question." -- John G. Veres III, Ph.D., Chancellor, Auburn University at Montgomery "Doug Lipp shares terrific stories about Disney that underscore the importance of creating an organizational culture with an unwavering dedication to superlativeservice and exceptional quality, both for employees and customers. He then takes it a step further by explaining how to bring these values to life for your organization." -- Christine A. Morena, Executive Vice President of Human Resources, Saks Incorporated
LC Classification Number
HF5549.5.T7
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- r***4 (379)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaEverything went great and item well packaged and arrived in great condition and without any problem and fast shipping too and quality of item was great for price paid and very reasonable. The seller is kind and very caring about helping the buyer and keeping great communication too. I’m very happy with my purchase and with this seller and would buy from this seller again.
- h***7 (31)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaBook Arrived with Package in Good Condition. Arrived in Reasonable Time. On opening package and examining the Book it looks to be in Very Good condition. I am very pleased with all of it - Offer Page showed Accurate Info, Shipping was no problem, packaging was adequate, and Book Arrived in Very Good Condition. I would buy from this Seller again, confident that He / She would do a good job in Future. HSS
- .***c (58)- Votos emitidos por el comprador.Último añoCompra verificadaBest detailed French Grammar book with explanations in English. Now out of print. Printed in Singapore. Well packed, quickly shipped. Great price. Good communication. Very helpful and polite seller. Ebay International takes time to arrive but not seller's fault. 2 thumbs up! Will do business again. Highly recommend!A Comprehensive French Grammar by Glanville Price (2007, Trade Paperback) (#135060564340)
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Bev’s Treasure Trove
100% de votos positivos•3,1 mil artículos vendidos
Registrado como vendedor particularPor tanto, no se aplican los derechos de los consumidores derivados de las leyes de protección de los consumidores de la UE. La Garantía al cliente de eBay sigue aplicando a la mayoría de compras. Más informaciónMás información
Votos de vendedor (962)
- r***4 (379)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaEverything went great and item well packaged and arrived in great condition and without any problem and fast shipping too and quality of item was great for price paid and very reasonable. The seller is kind and very caring about helping the buyer and keeping great communication too. I’m very happy with my purchase and with this seller and would buy from this seller again.
- h***7 (31)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaBook Arrived with Package in Good Condition. Arrived in Reasonable Time. On opening package and examining the Book it looks to be in Very Good condition. I am very pleased with all of it - Offer Page showed Accurate Info, Shipping was no problem, packaging was adequate, and Book Arrived in Very Good Condition. I would buy from this Seller again, confident that He / She would do a good job in Future. HSS
- .***c (58)- Votos emitidos por el comprador.Último añoCompra verificadaBest detailed French Grammar book with explanations in English. Now out of print. Printed in Singapore. Well packed, quickly shipped. Great price. Good communication. Very helpful and polite seller. Ebay International takes time to arrive but not seller's fault. 2 thumbs up! Will do business again. Highly recommend!A Comprehensive French Grammar by Glanville Price (2007, Trade Paperback) (#135060564340)