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Product Identifiers

PublisherHarperCollins

ISBN-100688123163

ISBN-139780688123161

eBay Product ID (ePID)598990

Product Key Features

Book TitleRaving Fans : a Revolutionary Approach to Customer Service

Number of Pages160 Pages

LanguageEnglish

Publication Year1993

TopicOrganizational Behavior, Customer Relations, Management

GenreBusiness & Economics

AuthorSheldon Bowles, Ken Blanchard

FormatHardcover

Dimensions

Item Height0.7 in

Item Weight9.1 Oz

Item Length8.2 in

Item Width5.5 in

Additional Product Features

Intended AudienceTrade

LCCN92-030255

Dewey Edition21

Dewey Decimal658.8/12

SynopsisWritten in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results., "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

LC Classification NumberHF5415.5.B528 1993