Creations Motorsport ebay shop Policy, Terms & conditions of Sale
Shipping
We endeavour to send all order out as quickly as reasonably possible recorded delivery signed for. We may in some exceptional circumstances have stock issues, We aim to resolve these as soon as reasonably possible.
We will cancel an order that is delayed due to stock issues if requested by the customer as long as we receive the instruction BEFORE the item is shipped. We will also cancel an order if there is no stock currently for the item and we do not have a reasonable or reliable re-stock date , or if the item has been withdrawn or discontinued, we will endevour to inform the customer as soon as we make this decision.
A none delivery claim can ONLY be submitted after the royalmail cut off time for delivery for recorded items which is 15 days from date of post.
We do not offer, guranteed delivery times, day or date on any service and do not accept any loss or liability for orders delivered later than the customer expected, please bare this in mind BEFORE taking the day off work, waiting in all day or booking the car into the garage. We do however endevour to get all parcels delivered as fast as circumstances allow us to do so.
We deliver to the address provided by the customer when placing the eBay order (we may ask for address varification if customer pays using credit or debit card by phone, this is for card varification ONLY the order will still go to the address supplied when placing the eBay order), if this address is incorrect the customer is responsible the loss or delay additional delivery costs that may be incured.
RETURNS POLICY
CreationsMotorsport comply with all legal requirements under both the Sale of Goods Act & the Distance Selling Regulations
Returning unwanted goods MUST be returned “AS NEW” “UNUSED” AND “UNFITTED” (i.e. in the condition you received them), with the ORIGINAL PACKAGING within 7 days of receipt. The customer is responsible for all return shipping costs. We strongly suggest you send all items back recordable post. This does not affect your statutory rights.
If an item is considered by the customer to be faulty (due to faulty materials or workmanship only) within the guarantee period please contact us for returns advice, we will ALWAYS need to inspect the item and reserve the right to seek the manufacturer or expert 3rd party inspection BEFORE any decision is made. This does not affect your statutory rights.
Please contact the CreationsMotorsport BEFORE returning any item, We may issue a RMA number as part of the returns process.
We recommend all return items are sent via trackable recorded post, returns will NOT be processed until items are recieved back or ADDITIONAL INFORMATION is sent.
Any reference to part numbers or trademarks is for reference purposes unless otherwise stated in the listing
ALL information is for guidance ONLY, Please ensure the item is suitable by self researching or obtaining expert advice BEFORE purchase, We do NOT offer expert advice.
items may vary in colour and pattern from the listing picture where this does not impede the function of the item
All measurements & weights are approximate.
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