PAYMENT, SHIPPING, WARRANTY & CUSTOMER SERVICE POLICIES
We are a family owned tube, semiconductor & antique electronics online store. Based in the interior of Málaga, Spain.
During years we have been building this bussiness, we have managed to buy lots of antique electronics from closed radio-shops, collectors and military stock.
The bussiness started as a hobby: repairing radios. But soon it scalated so much as our stock of tubes increased that we started selling tubes and was then when the central pillar of our bussiness was created.
We have currently almost 1.000.000 tubes in stock. From radio tubes to HiFi tubes.
As we started to acquire more and more stock we also introduced the semiconductor and parts division.
Also, we have one of the most advanced tube testing shop in the world:
3 Amplitrex AT1000, 1 Roehrentest tube tester, 3 modified-calibrated Funke W20, 2 Funke W19
We also own Hickok 539C and TV-7U that we use occassionaly for special tube testing.
These are the equipment in which all tubes are tested.
Nowadays, we have aproximately 20% of our entire stock listed. We have been listing HiFi tubes the past months and a lot of tubes yet to be listed.
Some of our fundamentals are:
· We ship to almost all locations on Earth, if the shipping is not availiable where you live, ask us.
· We offer options to make matched pairs, quads, octets, dozens for a selection of tubes, ask us.
· We try to respond all the questions we are asked and try to help our customers. We take our customer service very serious. We like that our customers are confident when buying here.
· We like to provide our customers with the most satisfaction we can, so contact us if you have quesrtions about anything, we will try to help you.
· We can speak Spanish and English perfectly, and can write on a lot of languages via translators. So if you write to us in your language if you don't feel confidence comunication in Spanish or English, understanding the limitations of the translators.
SHIPPING
We usually ship the products on the same day the product is ordered if the the order is paid before 12.00h CEST (Time Zone of Spain). For international shipping, the shipping days are Mondays, Wednesdays and Fridays. That is why we use a 3 working-days-margin.
Also in this world-crisis we have been experiencing delays on the deliveries. We quote the information our Shipping Agency sent to us:
"Delayed delivery due to COVID-19
Due to the impact of COVID-19, the following countries may cause delays to your deliveries:
Anguilla, Algeria, Antigua & Barbuda, Armenia, Argentina, Australia, Azerbaijan, Bahamas, Bahrain, Belarus, Belize, Botswana, British Virgin Islands, Bulgaria, Canada, Cape Verde, Central African Republic, Croatia, Chad, China, Czech Republic, Costa Rica, Colombia, Curacao, Cyprus, Dominica, Dominican Republic, El Salvador, Estonia, Egypt, Equatorial Guinee, French Guyana, Gambia, Georgia, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Iceland, India, Indonesia, Iran, Israel, Jamaica, Jordan, Kazakhstan, Kosovo, Lebanon, Lithuania, Latvia, Liberia, Malta, Mauritania, Mexico, Morocco, Montenegro, Nepal, New Zealand, Niger, Norway, Papua New Guyana, Paraguay, Peru, Philippines, Russia, Romania, Sierra Leone, Saint Lucia, Samoa, Sao Tome and Principe, Serbia, Slovakia, Slovenia, South Korea, Senegal, Solomon Islands, Surinam, Sri Lanka, Tonga, Trinidad and Tobago, Turkey, Ukraine, United States, Uruguay, Venezuela, Vietnam, Zambia".
"Delays in the United States due to COVID-19
Shipments passing through Chicago Airport could incur delays of 14 to 21 days due to high volumes and the impact on operations caused by COVID-19. Packages and parcels passing through the USA may also still be subject to delays due to the local measures taken to slow the spread of COVID-19. On average, these delays amount to 7 to 14 days on top of normal transit times".
So, try to be patient in the delivery of your orders.
WE RESERVE THE RIGHT TO CANCEL THE ORDERS IF THE ITEMS ARE LOST IN OUR WAREHOUSE, ITEMS ARE BROKEN, THE PRICE OF SALE WAS WRONG (ITEM OR SHIPPING COST), OR IF WE CANNOT AGREE ON THE TERMS.
