Product Availability:
All the items are in stock for immediate dispatch.
Postage & Transit Time:
FREE P&P, dispatched from London within 24hrs Monday - Friday, Delivered within 2-3 working days.
Payment:
We accept payment by PayPal, Credit or Debit Cards and Postal Orders.
We will not entertain payment by personal or business cheque.
By PayPal: We prefer payment by verified PayPal accounts with a confirmed address. Please note that paying a Cheque through PayPal can delay your shipment by upto 2 weeks while payment clears through the PayPal system (check with PayPal on the expected date). Once your eCheque payment clears, your item will be dispatched to you within 1 working day.
By Credit & Debit Card: We can accept payment with your credit or debit card. The card holder must be the person making the payment; items will only be sent to the card holder at their billing address. All payments are processed through a secure and dedicated terminal. Please contact us via ebay after your purchase with your credit or debit card.
By Postal Order: Please contact us after purchase for our postal address. It is in your interest to send Postal Orders by Recorded or Special Delivery only.
Refunds, Returns, & Exchanges:
If the item you have purchased arrives faulty or damaged please contact us within 24hrs of receiving your parcel. We will require a picture of the product including the packaging if this is visibly damaged, when you have provided this information we will investigate the problem and try to resolve it as quickly as we can. In the unlikely event of an item being incorrect due to an error on our part, we will ask you for a picture of the product and the invoice, once the item is returned we will dispatch the correct item on a 24hr delivery. If you order something in error or change your mind we will accept a return of the product in its original packaging unused, please advise us within the first 5 days of receiving your order, this will be returned at your own cost. We will issue your refund within 48hrs upon receipt of the return. If your original purchase qualified for FREE postage and packaging and you choose to return any part or the entire order, you will be responsible for the postage and packaging we incurred to ship the item(s). Please contact us before returning any items as you will require a returns reference (this enables us to process your return and refund quickly). Any returns received without a returns reference may take longer to process.
All refunds are issued within 48hrs from the time we have agreed to the refund.
Delivery Issues:
We aim to dispatch all orders within 24 working hours, and these are usually delivered within 1-3 working days. All parcels require someone to be available upon delivery. Nevertheless, due to unforeseeable circumstances an item might get misrouted and it could take a few days to be redirected to the correct destination. If no-one is home to take the delivery, the postman should leave you a 'while you were out' card. There are, however, rare cases when the postman may forget to leave a calling card. If you have not received your delivery within 5 days of dispatch please contact us and we will investigate this for you. If you require a tracking number please contact us and we will be happy to provide you with this information. The tracking number will allow you to view the progress of your delivery online including failed delivery attempts. Please be advised your parcel will only be held for 18 days, if you do not collect it within that time it will be returned to us (Puresource). We will contact you via eBay messages to inform you of this and you will be required to pay a re-delivery charge if you wish to have it resent. If your order is dispatched via Royal Mail First Class post and it does not arrive within 1 week please advise us of this, you will unfortunately have to allow at least 21 days for first class parcels to be delivered as they may still arrive in this time, please be advised we will not be able to investigate these late deliveries until after this period. Please do not ask us to leave a package outside when you are not likely to be home, someone must be available to accept the delivery. Our aim is to have your order delivered within 1-3 working days from the date of dispatch.
If you have purchased one of our heavier products i.e. Bench, squat rack etc. and you wish to return for any reason these must be dismantled and returned with all the original parts and packaging. If you send a product back not in the condition you received it you will incur a 10% admin/re-stocking fee. Please contact us before returning any large products.
When buying from us you accept that we are both depending on the reliability of a third party for your delivery to arrive within the time period stated.
Same day dispatch cut off time is 2pm Monday – Friday. We do not dispatch any orders on the weekend. If you order shows as dispatch on a Saturday this will not have been dispatched until the following Monday.
Extra Postage Charge:
If you have purchased one of our heavier products (weight above 6kg) you may incur additional postage cost for some parts of the UK. If you live in the any of the following areas you will be required to pay these extra fees:
Scottish Highland
Northern Ireland
Channel Island
Jersey
Guernsey
Isle of man
Isle of Scilly
(Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25)
Express Delivery:
Orders received from Monday - Friday before 2:00pm will be dispatched on the same day and delivered within 48 hours. Please note that this service is offered only within the UK and may not be available in some areas. Please ask if in doubt before placing the order. Orders received after the deadline are dispatched on the next working day and will be delivered within 48 hours. We will not do any refund if the delivery is delayed nobody is at home at the moment of delivery and the online tracking information shows that the attempt of delivery has been within the schedule time.
International:
Packages shipped outside the UK may experience delays depending on the local postal service in the destination country. Please allow 5 - 10 working days for EU member countries, and up to 30 days for non-EU member countries. Due to stricter customs controls in adjacent islands (even EU members), please allow up to 30 days for delivery.
No refunds or replacements will be processed before these specified lengths of time. Please do not purchase from us if you disagree with any of the aforesaid terms.
Feedback:
We pride ourselves in displaying 99.8% positive feedback. We have an automated software program set up that will leave feedback for you after your order is paid; please repay this courtesy by leaving feedback upon receipt of your order. If for any reason you are unhappy with our service or the product please contact us before leaving negative feedback to allow us the opportunity to rectify this and resolve your issue.
Privacy:
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Out of Stock Items:
Although we do our absolute best to avoid this situation, it may happen that an item is out of stock but still visible on eBay. In this rare case, we reserve the right to contact the buyer immediately and offer an solution. In most cases , the item becomes available very soon. In the event that the buyer prefers not to wait or accept an alternative item, we will gladly issue a full refund for the total amount of the original transaction. In any event, positive feedback will always be issued even when a transaction is cancelled due to an issue at our end. We reserve the right to cancel any transaction where a use mau have transmitted incorrect or fraudulent information, or whose eBay profile shows an unsual rate of negative feedback.
