Here at The Clothing Outlet Ltd we make every effort to provide you with an enjoyable online shopping experience and we pay close attention to your order and shipping details so we can ensure that you receive a product you are happy with. If you are not completely satisfied with your purchase you are welcome to return the item for refund or exchange.
If you would like to return an item please ensure that it is unworn, un-tampered with, and in its original packaging and we will happily offer you a refund or an exchange within 30 days of receipt.
If you are returning swimwear, please ensure the gusset protector is still in place. We reserve the right to refuse a refund if an item is returned back to us that is unsuitable for re-sale.
Return postage cost and method is the responsibility of the customer.
If you are a UK customer we will exchange an item free of charge, however if you are an international customer and would like an exchange, you will have to pay the exchange shipping fees.
In the unlikely event you receive the wrong item or your item is faulty, please contact our customer service team via the eBay messaging service and a member of our team will be in touch as soon as possible. We endeavour to respond to e-mails within 24 hours, except during weekends and public holiday periods, in which case we will respond on the next working day.
If we have sent you the wrong item or your item is faulty, we must be contacted with photographic proof so we can advise on the best way to proceed and whether or not the item should be returned to us. If an item is sent back without authorisation and confirmation of the error by a member of our customer service team then we will be unable to refund your return postage.
Please note that although we have made every effort to account for colour differences across monitors, we cannot be held responsible for slight colour variations.
ALL ORDERS ARE FINAL. NO CHANGES CAN BE MADE AFTER PAYMENT.
If you have ordered the wrong item or confirmed an incorrect address, you can contact us within one hour of placing your order to request a change, and we will endeavour to make the necessary changes. However if your request is not received in time and your order has entered picking and packing, we cannot be held responsible if the order is despatched without the change applied. Please double check everything before ordering and paying for your item.
Under the Distance Selling Regulations, orders cancelled within 7 days and/or prior to dispatch will be cancelled in full, including postage charges. Orders which have been dispatched under our Free Delivery option and are cancelled within 7 days will be refunded in full. Orders dispatched by additional delivery methods of First Class or Special Delivery which have been purchased by the customer at the point of checkout will not be refunded if the item is subsequently returned to us.
When returning parcels to us please make sure your Certificate of Posting is stamped at the Post Office. The parcel is your responsibility until it reaches us, therefore, any parcels not received at our warehouse will not be refunded.
If a faulty item is sent back to us via Special or Recorded Delivery without our prior approval, we will not refund this return postage cost.
If your item is returned to us due to not being collected or the provided address being incorrect or incomplete, we will contact customers via phone or email to confirm if the parcel should be re-dispatched and any additional postage charges incurred will be advised at this point.
In the unlikely event that you do not receive your package, please contact us. Please note that our Free Delivery option is Royal Mail 2nd class post, and this is not a trackable service. The delivery dates quoted by eBay are estimated not guaranteed so your parcel may take longer to arrive, especially during Christmas peak mailing period. We do offer 1st class post and Special Delivery options as additional services should you require them.
If your tracking number for a Next Day Special Delivery shows that the item has been delivered but you have not received it, you will need to make a claim with Royal Mail. As we have proof of delivery unfortunately we cannot offer you a refund but if you contact us we will make every effort to help you make your claim, and Royal Mail will fully refund you.
Prices shown on the site are inclusive of VAT where applicable.
Import duty, custom charges and delivery surcharges may apply to your delivery country. The courier will contact you directly prior to delivery if charges apply to your order. Check with your local or national Tax or Customs office for further details as we are not held responsible for such charges.
We may change these terms from time to time without notice to you. All rights reserved.
Our business hours are:
Monday- Friday: 9am to 4.30pm
Weekends: closed
