eBay Terms and Conditions.
1. What to do if item is damaged in transit and there is noticeable damage to the box at the time of delivery of goods.
a) Do not accept the parcel if damage looks severe, reject it on the basis of “goods damaged in transit” and contact us immediately either via email or telephone if appropriate (depending on the time of delivery). Also if possible please take pictures of the damage/s to the box and contents.
b) Once an item has been ordered. The buyer MUST be available to receive the goods or make appropriate arrangements to receive the goods. Our couriers will attempt to deliver item twice and if the delivery is unsuccessful then we reserve the right to charge an admin fee to recuperate the cost of the returned item. Also there will be a further re-delivery charge to send out the item to customer again.
2. 14 day cancellation & Returns Policy
a) We aim to dispatch item within 1 working day from date of cleared funds. This means that if we have already dispatched the item and you cancel after this, you will be charged an admin fee for the cancellation. If cancelled before dispatch no fee is applicable.
b) If for any reason you are not happy with your purchase, please contact us so as we can help to resolve any issues arising. We will endeavour to do our best to make sure we resolve any concerns.
c) If you change your mind after receiving the item and the item is NOT faulty you will be charged 15% (or a minimum of £5) handling fee based on the purchase price of the item.
d) If you are looking to return an item you must contact us first to obtain a RETURN CODE, items sent without a RETURN CODE will be REJECTED and no refunds will be issued. Please follow the above process, it is there to speed up the returns procedure / refund (where applicable). 98% of the time we are able to apply a refund or send out a replacement within 2-3 working days.
e) All returned items MUST be returned safely and securely with original packing and with full tracking and returned in the same condition as originally sent out. Please see point d above, as once you’ve contacted us we will arrange collection of item on a date pre-arranged with you on a date suitable to you.
3. Opening hours and communication.
a) Our customer services offices are open Mon – Fri 9:30AM to 5:30PM (exc. Public Holidays). Please note:- we are closed ALL day Saturday and Sunday
b) Please allow 1 working day for responses to email enquiries. We will do our utmost to reply as soon as possible but please allow slightly longer times during peak periods such as Christmas / Easter. Please note any email sent on a Friday afternoon is unlikely to get a response till Monday.
4. Free shipping excludes certain areas as advertised on our listings. If you are unsure if the free shipping option quoted is applicable to you please contact us first before purchase. Standard Shipping fees quotes excludes the following areas and postcodes:-
5. Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man. Postcodes like BT, IV etc... If in doubt please speak with us first before purchase.
6. Return To Base (RTB) warranty
All our goods carry a 30 / 60 or 90 day RTB warranty depending on the item. Please refer to the actual advertisement. The cost of return shipping is at the cost of the buyer.
7. Payment options
We prefer PayPal payments, but we can also take cash on collection if items are being collected by customer. But please arrange this with us first. Items will NOT be shipped until payments have cleared.
8. Delivery times
a. As stated dispatch time is 1 working day from date of cleared funds.
b. Normal / standard delivery service is 2-3 workings. Unless you chose a faster delivery option 48-Hour service or the 24-Hour service (please note this service is NOT available to all UK destinations!). Please allow slightly longer times during busy periods such as Easter / Christmas and other such holidays.
9. Stock Photo’s
Please note we use stock photo for some of our listings and thus the pictures are for illustrations purposes only.
10. Delivery address
We can ONLY deliver to the address verified by PayPal / eBay. We will NOT under any circumstance deliver to any other address.
11. Warranty what it covers. (Please note:- all our warranty is Return to Base Warranty RTB)
Hardware only and within the specified period, normally 30 days from the item being dispatched. If a fault occurs we will either replace the parts necessary or replace the item on a like for like basis or refund you the cost of the item. Any delivery or collection costs will be buyer responsibility.