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Customer Service on the Internet: Building Relationships, Incre .9780471382584
GBP 4,31
Aproximadamente5,16 EUR
Estado:
En muy buen estado
Libro que se ha leído y que no tiene un aspecto nuevo, pero que está en un estado excelente. No hay desperfectos visibles en la tapa y se incluye sobrecubierta, si procede, para las tapas duras. Todas las páginas están en perfecto estado, sin arrugas ni roturas y no falta ninguna. El texto no está subrayado ni resaltado de forma alguna, y no hay anotaciones en los márgenes. Puede presentar marcas de identificación mínimas en la contraportada o las guardas. Muy poco usado. Consulta el anuncio del vendedor para obtener más información y la descripción de cualquier posible imperfección.
2 disponibles
Envío:
GBP 8,99 (aprox. 10,76 EUR) Standard Int'l Postage.
Ubicado en: South East, Reino Unido
Entrega:
Entrega prevista entre el mié. 2 oct. y el mar. 15 oct. a 43230
Devoluciones:
30 días para devoluciones. El comprador paga el envío de la devolución.
Pagos:
Compra con confianza
El vendedor asume toda la responsabilidad de este anuncio.
N.º de artículo de eBay:304195760430
Última actualización el 25 sep 2024 21:40:21 H.EspVer todas las actualizacionesVer todas las actualizaciones
Características del artículo
- Estado
- Title
- Customer Service on the Internet: Building Relationships, Increa
- ISBN
- 9780471382584
- Publication Year
- 2000
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive
- Item Height
- 229 mm
- Publisher
- John Wiley & Sons AND Sons LTD
- Subject
- Computer Science, Marketing
- Item Weight
- 595 g
- Item Width
- 152 mm
- Number of Pages
- 352 Pages
Acerca de este producto
Product Information
A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today's technically-savvy readers, this Second Edition covers all the bases. You'll learn the steps needed to make the transition from your current customer support to the Web. You'll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you'll discover how other companies create and maintain their Web sites. This book will help you: Create a service plan that takes full advantage of the Web's potential Determine the best way to present your company's information on the Web Effectively manage e-mail Find out exactly what your customers want and measure their satisfaction Examine how others are using networked computer communications Utilize extranets to lock in customers and channel partners and lock out competitors
Product Identifiers
Publisher
John Wiley & Sons AND Sons LTD
ISBN-13
9780471382584
eBay Product ID (ePID)
88805858
Product Key Features
Number of Pages
352 Pages
Language
English
Publication Name
Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive
Publication Year
2000
Subject
Computer Science, Marketing
Type
Textbook
Format
Paperback
Dimensions
Item Height
229 mm
Item Weight
595 g
Item Width
152 mm
Additional Product Features
Country/Region of Manufacture
United States
Descripción del artículo del vendedor
Información de vendedor profesional
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Número de IVA:
- GB 724498118
Número de inscripción en el Registro Mercantil:
- 03800600
Certifico que todas mis actividades de venta cumplirán todas las leyes y reglamentos de la UE.
Número CRN:
- 03800600
Categorías populares de esta tienda
Registrado como vendedor profesional
Votos de vendedor (3.053.418)
- h***d (67)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaReally good considering the age of it. Item received very well packaged. Just as described - ‘very good’. Would have been delivered within its due date but Royal Mail were to blame as they had it in the delivery office but didn’t send someone out to deliver that day. This is an issue with Royal Mail all the time so don’t always assume the seller didn’t send it. Good communication and highly recommend this seller.
- x***o (888)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaWhat you see is what you get. With checkout complete, item securely packaged it was shipped swiftly. It really adds to the “eBay experience”, restoring your faith in people/eBay sellers when you’ve found something you like, and having checked the description, you need more information, or simply clarification on something, you ask the question(s), the seller then responds with a promptly: filling in the gaps. A very smooth transaction. I would purchase from this seller again. Thank you.
- e***- (252)- Votos emitidos por el comprador.Últimos 6 mesesCompra verificadaVery positive experience buying from this seller, the book is as described and very low priced, along with free postage it would be very hard to beat such good value. My purchase was delivered swiftly and securely packaged. I have bought from this seller before and would do again. Communication is excellent and I can highly recommend this seller for great service and unbeatable value. 5 🌟 all round.