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Customer Service on the Internet: Building Relationships, Incre .9780471382584

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Características del artículo

Estado
En muy buen estado: Libro que se ha leído y que no tiene un aspecto nuevo, pero que está en un ...
Title
Customer Service on the Internet: Building Relationships, Increa
ISBN
9780471382584
Publication Year
2000
Type
Textbook
Format
Paperback
Language
English
Publication Name
Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive
Item Height
229 mm
Author
Jim Sterne
Publisher
John Wiley & Sons AND Sons LTD
Subject
Computer Science, Marketing
Item Weight
595 g
Item Width
152 mm
Number of Pages
352 Pages

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Product Information

A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today's technically-savvy readers, this Second Edition covers all the bases. You'll learn the steps needed to make the transition from your current customer support to the Web. You'll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you'll discover how other companies create and maintain their Web sites. This book will help you: Create a service plan that takes full advantage of the Web's potential Determine the best way to present your company's information on the Web Effectively manage e-mail Find out exactly what your customers want and measure their satisfaction Examine how others are using networked computer communications Utilize extranets to lock in customers and channel partners and lock out competitors

Product Identifiers

Publisher
John Wiley & Sons AND Sons LTD
ISBN-13
9780471382584
eBay Product ID (ePID)
88805858

Product Key Features

Number of Pages
352 Pages
Language
English
Publication Name
Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive
Publication Year
2000
Subject
Computer Science, Marketing
Type
Textbook
Author
Jim Sterne
Format
Paperback

Dimensions

Item Height
229 mm
Item Weight
595 g
Item Width
152 mm

Additional Product Features

Country/Region of Manufacture
United States
Title_Author
Jim Sterne

Descripción del artículo del vendedor

Información de vendedor profesional

WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Mostrar información de contacto
:onoféleT60358080080
:ocinórtcele oerroCmoc.aidemtumahab@yabe
Número de IVA:
  • GB 724498118
Número de inscripción en el Registro Mercantil:
  • 03800600
Certifico que todas mis actividades de venta cumplirán todas las leyes y reglamentos de la UE.
Número CRN:
  • 03800600
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    Really good considering the age of it. Item received very well packaged. Just as described - ‘very good’. Would have been delivered within its due date but Royal Mail were to blame as they had it in the delivery office but didn’t send someone out to deliver that day. This is an issue with Royal Mail all the time so don’t always assume the seller didn’t send it. Good communication and highly recommend this seller.
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    What you see is what you get. With checkout complete, item securely packaged it was shipped swiftly. It really adds to the “eBay experience”, restoring your faith in people/eBay sellers when you’ve found something you like, and having checked the description, you need more information, or simply clarification on something, you ask the question(s), the seller then responds with a promptly: filling in the gaps. A very smooth transaction. I would purchase from this seller again. Thank you.
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