We committed to provide good quality products to all our customers. We accept return or exchange within 30 days. No hassle for refund, 30 business days money back guarantee after we received the returned items. We hope that you will be pleased with your purchase. We want you to be 100% happy with the products you got. Your 100% satisfaction is our top priority.
If you are not satisfied with your purchase, please contact us by eBay messages at any time between 9:30 a.m. to 6 p.m. (Monday to Friday) within 30 days after you received the item. We will issue you an authorization number for return, and you will get the refund less shipping fee within 30 business day.
All returned items must be in original condition with original tags and packaging.
Any products that has been used are subject to restocking fee. The restocking fee percentage will depend on the condition of the returned products. The defective products are eligible for free exchange and no restocking fee will be applied.
The reason for return:
1. Item Quality problem:
1). Buyer need to provide pictures or videos to show the problem.
2). Please allow us to have 2-3 weeks processing time to issue the exchange or refund. Our mechanic will inspect every return item. After the inspection, if it is the manufacture defective problem, you will get the exchange or refund within 24 hours.
3). If you are not satisfied with our products, please contact us first, before you leave any comments. We are dedicated to assuring that you will get top quality products and service.
2. Buyer purchased the wrong item, or the return caused by buyers themselves.
1). 15% restocking fee will be charged.
2). Return postage is undertaken by the buyer.
3). Shipping and handling fee is not refundable.
4). Buyer must contact the sale representative within 14 days after the item arrived.
5). Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.
3. Shipping damage:
We only use Parcelforce / Royal Mail / FedEx / DHL / DPD top service shipping company. Please check the package when it arrives. Please Do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also please give us your shipping damage case number, we will help you to get the compensation from shipping company as soon as possible.
4. Buyer does not want the item.
1). 15% restocking fee will be charged.
2). Return postage is undertaken by the buyer.
3). Shipping and handling fee is not refundable
4). Buyer must contact the sale representative within 14 days after the item arrived
5). Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.
5. We shipped the wrong item
1). Return items must be in original condition.
2). Buyer must contact the sale representative within 7 days after the item arrived
3). We would be under the responsibility to issue you full refund or send you a new product, once the return item is received.
