**RETURNS**
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it unless agreed otherwise. It must also be in the original packaging.
If you have received a damaged or defective item, we reserve the right to request pictures if needed. Failure to do so may result in the rejection of a refund.
Several types of goods are exempt from being returned.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase when requested.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Items with obvious signs of use;
Any item not in its original condition is damaged or missing parts for reasons not due to our error;
Any item that is returned more than 30 days after delivery
**REFUNDS**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank or PayPal account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@palmtrading.co.uk or via an eBay message.
**EXCHANGES**
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@palmtrading.co.uk and send your item to 140 Halesowen Road, Cradley Heath, West Midlands, B64 5LP once authorised.
**SHIPPING**
To return your product, you should mail your product to 140 Halesowen Road, Cradley Heath, West Midlands, B64 5LP, once authorised.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Where an item is defective, we will either provide a label or reimburse a pre-agreed postage cost. If an item is claimed to be defective and is in fact not, the appropriate return postage charge will be deducted from your refund.
Exchange items will be sent out once we have received the original item back in an acceptable condition.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.
