We ship worldwide. Orders too big to go with Royal Mail will be sent out by a courier. Royal Mail operate Monday - Saturday. Couriers operate Monday - Friday.

Shipping discounts are available for multiple purchases that are being shipped together to the same address. Please click on the "Shipping & Payments" above to find out all the details. Postage charges are there to cover both packaging and postage costs.

Combined shipping is only applicable for listings by: racquetdepot-uk. Please make sure the Ship To address you type during checkout is correct. We are not responsible for any wrong or undeliverable addresses. Tracking number for trackable services is available on request (courier only).

The information below shows the delivery times after the order has been dispatched. In some cases, orders can take up to 3 working days to be dispatched if the item needs to be ordered in.

All references to 'days' are in working days.

If you need something urgently or have any questions relating to delivery, contact us and we'll do our best to deliver at your deadline.

The following methods of payment are accepted from any country:

- PayPal
- Cheque
- Bank Transfer
- Postal Order or Banker's Draft

PayPal account not required. Any bank transfer costs must be paid by the sender. Items will not be dispatched until cheques clear.

The buyer is responsible for any applicable import duties and local taxes. Please verify with your local Customs before making your purchase (outside European Union only).

Payments are expected within 7 days after the item is bought. An Unpaid Item (UPI) complaint will be filed with eBay if payment is not received.

Bidding on multiple auctions? Please wait until all of the auctions have ended, and then complete the checkout, paying together.

20% VAT is included in all our prices. It may be deducted for companies outside the UK, but within the EU, with a valid VAT number. UK VAT registered companies may reclaim the VAT payable to us at a later date. Please contact us for an invoice.

We stand behind every product we sell. If you're not pleased with your purchase, we'll be happy to make an exchange or refund the product price, excluding shipping costs, within 14 days of your purchase, although there may be an extended guarantee with certain items and in these instances, it will be stated in the item listing.

For any exchange or refund, we need the original receipt or a record of the purchase in our system, and the product must be in it's original condition, including the box and packaging i.e resaleable condition. Item(s) must be returned within 7 days after authorisation and please allow up to 5 working days for returns to be processed.

If a product arrives defective, please contact us within 3 working days upon arrival.

In the unlikely event that the incorrect product is sent, it must be returned back to us and we will issue the correct item out. We will refund postage costs.

It is the buyer's responsibility to ensure the item(s) arrive in a resaleable condition back to us if returning. A signed-for service is recommended when returning products to us as we take no responsibility for any loss or delay.

Please contact us before returning any item.