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If for any reason you do decide you do not want the item you have received it may be returned to us within 30 days of our invoice date, with the following conditions: 1. The item must be in a re-saleable condition, with full wrapping intact and unopened /unused. All attached labels must still be with the item. 2. We recommend that you send all items back by a signed delivery service in the event that the parcel needs to be tracked. The returns address is: Perfect Shape Returns Amethyst Group Building Lodge Road, Staplehurst Tonbridge KENT TN12 0QW UNITED KINGDOM 3. Any item that is returned to us for a refund that does not have original packing and is not in a readily saleable condition will incur a 25% re-stocking charge. 4. Please contact us first to inform us of your intention to return an item (email: sales@perfect-shape.co.uk or phone 0844 344 0944 or +44 1942 241000). 5. Please enclose a note with invoice number and your full contact details or copy of your invoice Please note that a cancellation administration charge of 5.00 GBP will apply where goods have been ordered and then cancelled by the customer . The above conditions also apply if you wish to exchange an item such as if you have chosen the wrong product or size etc. If an item is defective we will either arrange for collection or refund the postage incurred by you.