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What Guarantee we Provide? 14 days money back Guarantee SUBJECT to that you do not open the Product's seal or Use the item & all products come with 1 Years warranty from date of purchase. What Happen If I Buy The Item And It Does Not Work?? Answer: Before you buy the item read our item description especially the Specifications and compatibility, if in doubt please contact us and we are only happy to help. We reply within 10 to 1 Hour during our working hours 10AM to 6PM UK time How To Return Item Under 14 Days Money Back Guarantee? Subject to that you do not open the Packages. (1) Go to http://stores.shop.ebay.co.uk/plusbee/Contact.html this page will explain in details how to Return the item. (2) Returned goods must be in their original packaging and unused condition. Goods will not be refunded if the seal is broken or it been used. (3) The item for refund, replacement and repairs MUST be posted back to us on YOUR's Cost (Buyer's pay for the postage to send it back) (4) Once we receive the item we will refund you the amount (Please note we issue refund only on Saturday, so you would need to wait for Saturday before you see the refund amount) What about item which is faulty after receiving the order. All products come with 1 Years warranty from date of purchase. If it goes faulty within the 14 days contact us and we will replace or repair or refund if we can not replace or repair it for you. What happen if the item goes faulty after the 14 days? All products come with 1 Years warranty from date of purchase. If it goes faulty contact us and we will replace or repair and send back to you on our cost. What Happen If I Buy This Item And It Cause Damages: We will not accept any Liability or claim, other then for replacing this item or refund as stated above. If you are in doubt, we advise that you hire a professional engineer to test the item and get it installed for you. You may also see our feedback for this item to see if anyone has left negative feedback, You may also check other seller who is selling similar item, you may wish to search the internet for it. Not all sellers may be pointing out this but if you ask them they may will advise you the same that they will not accept any responsibility if it cause any damage. We sell brand new items, do not intend to sell item which cause damages. We only making this clear because we are not the one who is installing this item so we can only be responsible to replace a faulty unit or refund if it has not been used and the seal has not been broken. Are we VAT Registered? We are UK VAT Registered Company (VAT No: 981654879) for further details go to http://stores.shop.ebay.co.uk/plusbee/VAT_Invoice.html Disclaimer When you sending back item for replace, repair or Refund we will not be responsible if the goods does not reach us. Note: Keep safe proof of your posting in case your goods goes missing you should be able to make claim against it. Please check with currier company for claims. Any returned items that have any signs of abuse or intentional damage will be refused and returned to sender at sender's cost. Thank you for reading the above. Should you find our terms and conditions unreasonable or in breach of United Kingdom LAW please contact us via contact page, and email us your comments.