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Item Condition
All goods are brand new and will be received in the same brand new condition as pictured unless otherwise stated in the item description and item specifics above.
Dispatch Time
Royal Mail
Your order will be sent the same working day (Monday to Friday) if ordered before 3.30pm
Orders received after 3.30pm are sent following working day (Monday to Friday).
Parcelforce (courier services)
Please order before 1pm if you need your order to be sent by parcelforce on the same working day.
Orders received after 1pm are sent the following working day (Monday to Friday).
Orders can’t be dispatched during special events, bank holidays etc when post is not collected.
Delivery Time
UK Delivery
Your order will be sent by royal mail 1st class post usually 1 to 3 working days delivery.
Orders over £20 will automatically be sent by an insured service such as recorded delivery.
Next day guaranteed delivery is available at £4.00 extra from royal mail and £6 extra from parcelforce.
International Delivery
We use international recorded delivery which usually takes up to 2 weeks to deliver however most orders are received within the 1st week. You may choose Airmail (small packets) if your order value is less than £10 this will cost £2.99 but please note delivery time can be 2 to 3 weeks.
All our prices are in UK Sterling GBP. Ebay may automatically covert your prices into your local currency, we take no responsibility for incorrect estimates.
If the item weight is more than 1.5kg please contact us first as this must go by courier. Courier prices are as low as £19.00 for a few Europe destinations.
Combining Orders
If you would like to order more than 1 item then you will qualify to combine your order to save you £££s of postage. You would only need to pay the highest individual postal cost out all the items you want to purchase once.
E.g. If you wanted Item A with a £2.00 postage cost and Item B with a £3.00 postage cost you would only have to pay £3.00 to have all your items delivered saving you £2.00. The same posting rule applies for any number of items you want to order.
Not Received Your Order?
UK 1st class deliveries should arrive within 3 working days but at the latest 1 week.
International deliveries may take up 2 weeks to deliver but at the latest 25 days.
If your order has not arrived within the above times please let us know. For items that have been sent by recorded (or insured delivery) will require a signature. The courier will usually leave a card. Please do check with your local sorting office after the 1st week has past as they maybe holding the order for you if you were out.
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Found a Cheaper Deal?
If so then let us know and we will consider lowering our price. Our only terms are the seller must be
- business owner
- the listing online for more than 120 days (or has feedback to show the seller has sold the item more than 5 times)
- website address is provided
- uk seller
Contact Us
Have a question, concern or a problem with the item please contact us through ebay or
E-mail: info@blacksmithproducts.co.uk
Phone on 01293 863 411
Please do contact us before leaving feedback as we will do our best to sort the problem.
We aim to respond to your e-mail enquiry within 1 hour during working hours but please allow up to 24 hours week days during busy times. If no response after 24 hours on a week day please resend your message as it may have not been received. We are not available during the weekend.
Buyer Confidence?
- UK Seller with UK Stock
- 100% Positive Feedback
- Over 3 Years in Business Experience
- Over 20,000 Happy Customers (sales)
- Limited Company + VAT Registered Business
Terms?
By ordering from us you are agreeing to our terms and conditions. Important points you should know are listed below.
Payment Methods
PayPal - Credit / debit card
PayPal - Bank transfer / e-cheque
Credit / debit card over the phone 01293 863 411
Postal order (requires 1 working day clearance)
Cheque (requires 7 working days clearance)
Returns
You have a 30 day guarantee that starts from the date the invoice is made. This means you can return the item (if you don’t want it) or if it is faulty for a refund. A full refund will be issued if faulty or if the problem was a fault of our own otherwise a refund excluding the postage cost will be issued.
We do accept items back that have been opened. Please do check the item before use, but once used we can only accept the item back if faulty (must be informed within the first 3 working days by e-mail).
Return funds will be sent back to the original payment method or by cheque if paid by postal order or cheque.
Other
What you see in the picture is what you get. If any part of the listing says otherwise then let us know (thanks).
Please pay within 10 working days. If you need more time or would like to cancel the transaction then let us know we won’t leave negative feedback.
For a full copy of our terms and conditions please contact us.
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