Descriptions, Specifications and Prices
Whilst we make every effort to publish accurate prices and specification details on our website, we reserve the right to alter specification and prices without prior notice. Should you place an order and our website shows an out of date price, you will be informed prior to despatch of your order and you will be offered the choice of either continuing with your purchase or cancelling your order. If there is extended delivery on any items you have ordered we will let you know as soon as possible.
Secure Payment
Payments are processed by eBay and include PayPal to process credit/debit card payments which incorporates the latest security available to ensure your card details cannot be compromised. We accept payment by most major credit cards, debit cards, Maestro, bank transfer (account details on request) or good old fashioned cheque (Cheques take 5 – 7 working days to clear so goods will only be despatched once this period has elapsed).
Personal Details
In the interests of future customers, we use an independent review company (Feefo) who will send an email inviting customers who have purchased from us to review our service and products. Feefo have given us their assurances that they will never sell or use our customers details or information for any other purposes.
Therefore we guarantee your personal details are 100% safe with us and will never be made available to any other third party under any circumstances.
General DATA PROTECTION & PRIVACY STATEMENT – MAY 2018
Toptower Ltd is committed to respecting the privacy of all its customers and partner businesses (Suppliers) and to protecting any data from outside parties. To this end management are committed to maintaining systems of work (implemented through staff training) to ensure a secure environment in which to process address and cardholder information so that we can meet these objectives.
Personal data is data which by itself or together with other data available to us can be used to identify individuals and businesses and we at Toptower Ltd act in the role of data controller.
This data protection statement sets out how we will use your personal data, but should you require more information please contact us directly.
Security
Appropriate measures are in place to prevent unauthorised access to electronic records and we implement best of breed next generation technology to mitigate data theft or loss and or breach. In addition to this we employ industry best practice and regular posture assessments.
All electronic data is encrypted at rest and in electronic transit for back-up purposes, as is all other methods of electronically transferring customer data.
The Types of Personal Data we Collect and Use
We will use your personal data for the reasons set out below and we will use it to manage the service and products we provide to you. We will collect most of this data directly from you but may also collect data indirectly in the course of providing a service to you. The personal data we use may be about you as a personal customer or in connection with a business that you are involved in and may include:
Full name and personal details including contact information (eg. Home and business address history, email address, home, business and mobile telephone numbers)
Details of goods or services you may have purchased from us along with serial numbers if applicable
Financial details in relation to goods or services you may have purchased from us
Your Personal Data
We will inform you if providing some personal data is optional and will ask for your consent to process it. In all other cases you must provide your personal data so that we can provide a service to you.
Using Your Personal Data: The Legal Basis and Purpose
We will process your personal data:
1. As necessary to perform our contract with you for the supply of goods.
a) To take steps at your request before entering into it;
b) To decide whether to enter into it;
c) To manage and perform that contract;
d) To update and maintain our records
2. As necessary for our own legitimate interests or those of other persons and organisations:
a) For good governance, accounting and managing and auditing our business operations
3. As necessary to comply with a legal obligation, eg:
a) When you exercise your rights under data protection laws and make requests;
b) For compliance with legal and regulatory requirements and related disclosures;
c) For establishment and defence of legal rights;
d) For activities related to the prevention, detection and investigation of crime;
e) To verify your identity, make credit checks, fraud prevention
You are free at any time to withdraw your consent to the use of your personal data but we may be unable to continue to provide some or all of our services to you as a consequence.
Sharing of your Personal Data
We will not pass information on to Third Parties for marketing purposes but subject to applicable data protection law, we may share your personal data with:
Subcontractors and other persons (organisations) who help us to provide our service to you;
Courts, to comply with legal requirements, and for the administration of justice;
Anyone else where we have your consent, or where it is required by law.
Criteria Used to Determine Retention Periods
The following criteria are used to determine data retention periods for your personal data:
Retention in accordance with legal and regulatory requirements. We will retain your personal data after our service to you has come to an end based on our legal and regulatory requirements;
Retention in case of claims. We will retain your personal data for as long as you might legally bring a claim against us;
Retention in case of queries. We will retain your personal data as long as necessary to deal with potential queries from you.
Your Rights Under Applicable Data Protection Law
Your rights are as follows (Please note that these rights do not apply in all circumstances and that data portability is only relevant from May 2018).
The right to be informed about our processing of your personal data;
The right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed;
The right to object to or restrict processing of your personal data;
The right to have your personal data erased (your 'right to be forgotten')
The right to request access to your personal data and information about how we process it; The right to move, copy or transfer your personal data (data portability)
You have the right to complain to the Information Commissioner's Office. It has enforcement powers and can investigate compliance with data protection law. www.ico.org.uk
Monitoring Telephone Calls and Emails
Telephone calls using the telephone numbers provided on this website and email correspondence with Toptower at the email addresses accessible through, or discernible from, this website may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.
Delivery
Delivery charges are included in our prices unless otherwise stated. We send most goods on a next working day basis but do use cheaper and therefore slower services on some items. Please ask us for delivery times on a particular item if this is unclear.
We normally phone you to confirm delivery arrangements for large items. Orders are usually despatched within 24 hours of receipt however, this is subject to availability and excludes weekends and public holidays.
Please ensure you are in to receive the delivery – items will not normally be left without a signature. Re-deliveries may be chargeable if you are not in to receive the goods on the day we have agreed with you. Charges will depend on the type of goods ordered, total weight etc.
We rely on carriers to deliver our goods and therefore we cannot be held responsible for any financial loss, damages or expenses incurred by you, your company or any third party arising directly or indirectly out of late or non delivery of your order or any part thereof.
Goods Damaged in Transit & Short Deliveries
DO NOT SIGN FOR ANY GOODS AS ‘UNCHECKED’. This does not mean anything to our carriers – PLEASE be specific – CHECK FOR DAMAGE AND OR MISSING ITEMS -
Please ensure you check the number of items (bundles & boxes total) against the drivers documentation and check for any damage that may have occurred in transit. Particularly the frame legs on scaffold towers - these must be nice and round for the system to work properly. If there is any damage or discrepancies make sure you mark these either ‘Damaged or Missing Items’ on the driver’s notes then we can replace items free of charge to you and claim off our carrier.
Don't be alarmed, most goods get to their destination complete and unscathed but if there are any problems, we can only claim off our carriers if the driver’s paperwork is marked accordingly.
Guarantee
All goods purchased from us are guaranteed for a minimum of 12 months. The guarantee covers manufacturing defects and includes parts and labour costs. If you find it necessary to claim under this guarantee within this period you may return your goods to us with a covering letter stating the original invoice number and purchase date and we will arrange for the repair or replacement subject to examination and approval.
The guarantee does not cover damage caused by misuse or general wear and tear. This guarantee is in addition to and does not affect your statutory rights.
Cancellation/Returns Policy
Cancellation of orders and Returns are accepted within 14 days of original receipt of goods and are subject to the following conditions - The buyer must advise in writing or by email (sales@toptower.co.uk) that they wish to return the goods. Our initial response will include issuing a returns form containing a returns number which should be clearly marked on the returned goods.
The goods must be unused and in new, re-saleable condition (returned with all original packaging) and the buyer must arrange and pay for the goods to be sent back to us within a further 14 days after advising us they are to be returned. We recommend using a fully insured service and goods must be packaged suitably for shipping via carrier as goods damaged in transit back to us will not be refunded. Once we have received the goods and established the items are in re-saleable condition, a full refund will be given via the same method as the original transaction and in the case of credit/debit cards refunds will only be given back to the original card used in the initial transaction.
Returns beyond 14 days after receipt cannot be returned for a refund although in certain circumstances, we may permit this, but we reserve the right to deduct restocking charges (15% to 35% of original goods value depending on item) and all carriage charges will be deducted from any such refund.
Returned goods which are damaged in transit back to us or are not considered to be in new, resalable condition will not qualify for a refund and you must make arrangements to collect the goods from our premises within 14 days after we have informed you of this. If the goods are not collected within 90 days then we reserve the right to dispose of the goods to reclaim warehouse space.
Orders for Custom/bespoke/specials cannot be returned for refund.
Refunds will be made via the same method as the original transaction and in the case of credit/debit cards refunds will only be given back to the original card used in the initial transaction.
Orders for Custom/bespoke/specials cannot be returned for refund.
