Ordering From Sean_CoolNess / Shop_CoolNess:
Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the registered eBay/PayPal address of the cardholder placing an order.
Delivery schedule:
We try to process all orders, where possible, within 24 hours. Whilst most items will be dispatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 10-14 days Rest of World. Where SURFACE mail is selected the delivery time will be much longer 2-5 weeks for Europe 6-12 weeks Rest of World.
Payment:
We accept payment by PayPal, (our preferred method. Safe online payments that allow you to pay with your credit or debit card.) Cheques and Postal Orders, (sent by registered mail, please make them Payable to: SB Marketing) Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s
Packaging:
At Sean_CoolNess, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.
Deliveries to UK mainland (inc. Northern Ireland)
For UK mainland deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email Sean_CoolNess for a quote. Items mailed within the UK will normally be sent second class and insured for £30.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Sean_CoolNess reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
Overseas & non-mainland UK:
For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email us at for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Sean_CoolNess reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.
Returns:
If you are not happy with your purchase, please notify us (via email is OK) and return it to us within 14 days. We will give a refund, provided the goods are returned in the same perfect condition they were dispatched, and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware we reserve the right to process a refund as soon as we have clearance from the Royal Mail/Parcel Force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate. Electrical items are excluded from this refund policy and will not be liable for a refund. Free items sent with purchases MUST be returned with the original purchase to qualify for a full refund.
